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Steve G.
Steve G., Engineer
Category: Camera and Video
Satisfied Customers: 17987
Experience:  VP of electronic repair company.
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I bought a camera from comet with a lifelong insurance, I dropped

Customer Question

I bought a camera from comet with a lifelong insurance, I dropped it and the zoom will not go back in, but comet has stopped trading ???
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Steve G. replied 2 years ago.
Steve G. :

Hi Dot, I'm sorry to hear about your camera. Can you tell me the make and model?

Customer :

samsung x5 12.2 pixels. if u wait a moment a will get model no. from receipt

Steve G. :

Ok, and how old is it?

Steve G. :

Is it an ES90?

Customer :

i think 4 years

Steve G. :

Oh I see. How long was the extended warranty? 4 years?

Customer :

i have a model no. of the updated one a bought my daughter if thats any good

Steve G. :

Lifelong?

Customer :

i had insurance for ever

Steve G. :

If you have the camera handy, the model number will be on a small label on the bottom of the camera.

Customer :

ok c371c3025225048x i think i can hardly see it .

Steve G. :

Hmm...that may be a serial number. In any event, does the camera turn off - leaving the lens extended?

Customer :

or c171c30z525048x

Customer :

it wont turn on or off, when i try to turn it on it makes a beeping noise, and the battery is full i have it plugged into this pc

Customer :

i simply dropped it, and zoom is stuck out

Steve G. :

Ok, this is common. The zoom mechanism is a series of little cogs and gears and dropping it has caused the cogs and gears to 'jump' on their track. Have you tried gently pressing on the lens to make it retract?

Customer :

the model no. of the updated one is samsung EC-PL121

Steve G. :

Ok, let me look

Customer :

yes

Steve G. :

Dot so you have tried pushing the lens back in?

Customer :

yes several times

Customer :

tried pulling it out slightly too

Steve G. :

Right. Ok, hold on please.

Customer :

i push the power botton and try to push the zoom in but power botton just makes beeping noise

Steve G. :

Unfortunately Dot, there isn't much else that can be done other than trying to coax the lens back in or out. The repair cost is going to be far in excess of the value of the camera.'

Steve G. :

If you want to use a little more force, do so.

Customer :

ok

Steve G. :

I'm sorry.

Steve G. :

I doubt the warranty would have covered it either since they usually have conditions about 'abuse' and I'm sure that they would try and get out of it by saying you dropped it.

Steve G. :

Just in case a speck of dirt got in the barrel of the lens, you may want to blow it out. If you have a can of compressed air, that works.

Steve G. :

But I would probably try and pull the lens out to it's fully extended position.

Customer :

ok

Steve G. :

I'll be here to assist if you need further help.

Customer :

ok its came out a bit

Steve G. :

Ok, keep turning it on and off. When on, see if the zoom lever helps at all.

Customer :

no, think its new camera time thanks

Steve G. :

Ok, I can suggest a few if you give me your budget.

Customer :

£80-£100

Steve G. :

Ok, hold on.....

Customer :

my daughters samsung was £90 and its really good

Steve G. :

I like Samsung and also Panasonic. Here is a Panasonic Lumix for under 70: http://www.amazon.co.uk/Panasonic-DMC-SZ3EB-K-Compact-Digital-Camera/dp/B00BET0VE6/ref=sr_1_3?s=electronics&ie=UTF8&qid=1413724095&sr=1-3

Customer :

ok thanks bye

Steve G. :

Here is a good Samsung: http://www.amazon.co.uk/Samsung-WB35F-16-6-Optical--inch/dp/B00JXCRGEO/ref=sr_1_3?s=photo&ie=UTF8&qid=1413724175&sr=1-3

Steve G. :

Have a nice day and if you need further help, simply reply.

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