How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bien-cssm Your Own Question
Bien-cssm
Bien-cssm,
Category: Camera and Video
Satisfied Customers: 5
66622893
Type Your Camera and Video Question Here...
Bien-cssm is online now

The playback button on my 7 week old Panasonic Lumix G6 camera

Customer Question

The playback button on my 7 week old Panasonic Lumix G6 camera has stopped working. When it is pressed to view images on the memory card of the camera nothing happens, the camera remains in the 'record' mode. Curiously I have discovered that pressing the 'display' button does switch into the play mode as well as changing the information on the screen.
Is this a 'return' to retailer or Panasonic for repair? Very annoyed for such a short period of use.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If the same button that is pressed to view or review images does nothing, but when that button is used for some other function that other function works fine, then check:

1. that the memory card is readable e.g. on a computer's card reader
2. that the memory card has actually got pictures stored upon it
3. that new pictures can be stored upon it, at least.

After which, you might want to try a factory settings reset just in case it helps.

After which, yes, you should return the camera to Panasonic UK for warrnaty service repair, if it is less than a year since its purchase date.

http://www.panasonic.com/uk/support.html

has at the right, a Contact Us link, and at the left a Locate Service Center link. If you use the Service Center Locater function, then for you the first field selection is 'Visual', and the second is 'Digital Still Camera'.

If this answers your question, please rate my Answer - favorably I would hope - so that I may be paid for the work I have done on your question and case.
Expert:  Bien-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
http://www.justanswer.co.uk/video-camera-repair/8q261-playback-button-week-old-panasonic-lumix-g6-camera.html
Thank you, ***** ***** Customer Support Team.