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Freddy M.
Freddy M., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 18398
Experience:  Years of experience.
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my canon eos 350d digital keeps showing error put a new sd

Resolved Question:

my canon eos 350d digital keeps showing error put a new sd card in followed the instruction manual pressed power on and got error99 what im i doing wrong could advise me please its my first canon camera
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.

Turn off the camera. Remove the lens, battery, and CF card.
Allow the camera to sit without power for approximately 20 minutes.

Insert a fully charged battery without the card, and turn on the camera.
Depress the shutter button as you would to take a picture.
Does the Err 99 message appear again?
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Customer: replied 2 years ago.

idid what what you told me to do and it seems to work,on the little screen its got awb and battery sign

Expert:  Freddy M. replied 2 years ago.
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Backup all the images from the card onto your computer using a card reader.

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.

Does the "ERR 99" message appear? If so, then the CF card is the most likely source of the issue and needs to be replaced. If the message does not appear, please complete the following steps:

1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser or soft cloth.
Be careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

Please try a different lens. If the Err 99 message only appears when one particular lens is attached, then that lens is causing the problem. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Canon.
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Customer: replied 2 years ago.

its a new cf card

Expert:  Freddy M. replied 2 years ago.
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If for some reason you get the same error with another card, clean the inside of the slot with canned air duster and try again. If the same thing happens after that I hate to say it but it usually means the internal reader has failed and needs to be replaced. Though this is a lot less likely than the card. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Canon.
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