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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 32167
Experience:  Electronics Engineer
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Panasonic DMC-TZ30...screen messag 'System error ( Zoom) consequently

Resolved Question:

Panasonic DMC-TZ30...screen messag 'System error ( Zoom) consequently unable to use.
Have removed and changed battery ,which is fullly charged, and removed SD card.
What do I do next ?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you removed and put the battery back in, this error came up straight away correct?
Customer: replied 1 year ago.

Yes

Expert:  Richard replied 1 year ago.
Is the lens out or fully retracted Ron?
Customer: replied 1 year ago.

Fully retracted

Expert:  Richard replied 1 year ago.
ok, don't shoot the messenger please but it is the lens motor that winds it out and in that has failed.
The firmware can't control the engine and why it returns the error.
You might be able to get it going a little more longer with this trick. It works better if it was out, but take out the battery, then push a little on the rim of the lens and put the battery in and turn on.
It can get the motor to work a little longer (it will eventually fail again though). But let me know the results please
Customer: replied 1 year ago.

still no good, lens did not extend

Expert:  Richard replied 1 year ago.
Thanks Ron
It is the drive motor in the lens that has faulted. I was hoping to get some more life out of it for you, but if that did not work its gone sorry.
It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you if you return it. If the warranty has expired, I advise against getting it repaired. The reason is it means your camera is a bit old, and the repair covers a 1 month warranty, with a good change of additional problems on the camera (usually with the mainboard). I would advise on purchasing a replacement.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 32167
Experience: Electronics Engineer
Richard and 4 other Camera and Video Specialists are ready to help you
Customer: replied 1 year ago.

Will buy another camera, thanks for your advice.

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