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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 40289
Experience:  Electronics Engineer
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my samsun digtal camera will not turn on i bought a new battery

Resolved Question:

my samsun digtal camera will not turn on i bought a new battery but still no joy its a WB30f model not been used much
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the battery and hold the power button for 35 seconds, then release.
This will drain all reside power.
Then put the battery back in and try to turn it on.
Let me know the results please
Customer: replied 2 years ago.

dont know if you recieved message afraid it did not fix problem

Expert:  Richard replied 2 years ago.
No sorry Thomas, just this one.
Does the green light at least come on now?
Customer: replied 2 years ago.

sorry no green light does not come on

Expert:  Richard replied 2 years ago.
Thanks Thomas
It is the internal mainboard that has faulted.
We have ruled out the other two causes which is a faulty battery or residue power.
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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