How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1704
Experience:  25+ years experience as a camera and video technician.
47133069
Type Your Camera and Video Question Here...
Rick is online now

My gx7 touch screen works sporadically and sometimes not at

Resolved Question:

My gx7 touch screen works sporadically and sometimes not at all. Also , sometimes when i press the lvf button the camera will freeze and cannot be powered down unless you remove the battery. It is currently using firmware version 1.2. Any ideas?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  hsroy79 replied 2 years ago.
Hi
I am himadri .

Please let me know the exact camera company name ...
Customer: replied 2 years ago.
Panasonic lumix gx7
Expert:  hsroy79 replied 2 years ago.
The problem seems to be with your camera firmware that's why you are facing this type of problem. Dose your camera under warrant ?
Customer: replied 2 years ago.

No warranty. I have updated firmware to 1.3 but still have the problem

Expert:  hsroy79 replied 2 years ago.
Please try to turn on your camera without memory card and let me know the result..
Customer: replied 2 years ago.

Powering up normally and taking pictures. ( same as with sd card in). No touchscreen function at all now. Also , still not switching off sometimes when i turn the power off. Could this be a damaged battery issue as I remember my galaxy s3 having issues which were resolved when I bought a new battery. Anyway I have just bought a new battery from amazon.

Expert:  hsroy79 replied 2 years ago.
I think this is not the battery issue ..the problem seems to be with your your camera firmware that's why you are facing this type of problem.
Customer: replied 2 years ago.

Firmware can only be fixed by panasonic obviously, probably at a big cost. I will try new battery when it arrives. No point in any further contact with you as I have only been told things I already know. Thank you very much for the expensive and very vague help

Expert:  hsroy79 replied 2 years ago.
I am opening the question for other expert...
Customer: replied 2 years ago.

No more advice required thanks!

Expert:  Rick replied 2 years ago.
Hi. My name is*****’m a camera repair technician with over 20 years in the business and I'll be glad to help you with your question today.

Touch screen failure is usually caused by a crack in the flexible ribbon cable(Flex), that connects the LCD module to the camera. This really isn’t a user serviceable problem and should be repaired by a qualified technician. You may want to check locally for a camera repair shop in your area, or, if you need assistance finding a shop, please let me know and I'll locate one for you.
Customer: replied 2 years ago.

Yes, this seems a more likely problem. I have fitted replacement lcds on a gf1 and also on various phones .I have also fitted a low pass ir filter to a gf1. Can you buy the ribbon cable or can this only be done through a camera repair shop? Feel certain this will cost a fortune at a shop.

Expert:  Rick replied 2 years ago.

The ribbon cable should be available separately from a variety of sources on the internet, including EBay and Amazon.

Replacing it requires disassembling the camera to remove the LCD hinge assembly and then folding the flex cable in an origami fashion and routing it through and around the hinge itself. It can be done at home but I would recommend paying someone to do this for you. It is a fairly common repair so most repair shops are experienced in replacing the LCD flex. It can be a problem for the first timer. Below is a link to a directory of repair shops, one of which should be in your area and able to help you.

http://www.acecam.com/uk-camera-repair.html

Customer: replied 2 years ago.

Can't find a repair centre any nearer than Edinburgh. I live north of Aberdeen. Think I will just have to use camera without the touchscreen ! Thanks for all the help.

Expert:  Rick replied 2 years ago.
If you have a remote for the camera, the touch screen functions should be available.
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1704
Experience: 25+ years experience as a camera and video technician.
Rick and other Camera and Video Specialists are ready to help you

Related Camera and Video Questions