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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 36554
Experience:  Electronics Engineer
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model dmr-ez49vebk turn onvideo loads up screen shows u99 nothing

Resolved Question:

model dmr-ez49vebk turn onvideo loads up screen shows u99 nothing works after that
please advise
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you unplugged it, how long did you wait?
Customer: replied 2 years ago.

alnight

Expert:  Richard replied 2 years ago.
Thanks John
On the drive itself, under the flap you have channel up and down buttons
With it powered on, hold these two buttons for 6 seconds, then release it.
This should force it to reset so you can set it up again and use the recorder.
Do this please and let me know the results.
Thank you
Customer: replied 2 years ago.

still the same

Expert:  Richard replied 2 years ago.
Thanks John, it confirms the issue
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall on startup.
I am really sorry about this and you are going to have to return the recorder to have it replaced. It it will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

bought at currys expiry date 24/10/17 do i take it back there

Expert:  Richard replied 2 years ago.
yes, they will then replace it for you under warranty John, they will see the issue straight away.
Richard and other Camera and Video Specialists are ready to help you

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