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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6013
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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I have a Panasonic Camera Model No.DMC-TZ5 which had an intermitant

Resolved Question:

I have a Panasonic Camera Model No.DMC-TZ5 which had an intermitant fault which has now come permanent. When I switch on the screen lights up but there is no picture.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell A. replied 2 years ago.

Hi,


If you are able to see the menu, please reset the camera settings using the instructions below. Go to "RESET" not "NO. RESET". If not, please let me know the result.

Press Menu

Select the Setup tab on the left (the Wrench)

Arrow right once

Arrow down to Reset (Not No. Reset)

Arrow right once

Press Menu/Set

Select Yes

Press Menu/Set

If the problem is not cleared by the reset, then, unfortunately what you have described indicates that there is a problem with the ccd (the light sensitive chip that produces the image) or the connection to it, and while your camera is not on the current list of cameras for possible free repair, the information at the link below does fully explain the problem and tells how Panasonic handled it. Since more and more models from the same time period have the identical problem the info may give you some leverage with Panasonic. Click on or copy and paste the link into your browser

http://www.imaging-resource.com/badccds.html

You can contact Panasonic support at the link below using the information at link below

http://panasonic.net/support/consumer.html


Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

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Thank you

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