How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 18398
Experience:  Years of experience.
15852642
Type Your Camera and Video Question Here...
Freddy M. is online now

My Panasonic Lumix DMC-TZ30 gave a 'System error -Zoom' message.Subsequently

Resolved Question:

My Panasonic Lumix DMC-TZ30 gave a 'System error -Zoom' message.Subsequently the lens will not retract and the camera will not switch on. I have tried recharging the battery but do not see the recharge light. Please help.....
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Look at the lens straight on, does it look centered?
.
Customer: replied 2 years ago.

Lens appears centred

Expert:  Freddy M. replied 2 years ago.
.
That could mean you need a new part then, just in case lets check anyway.
While holding the power button gently push the lens to the side.

Test this with each of the 4 sides, if it is off center to one side doing this should get it to retract while holding the power button.
If you hear a click while doing it do not worry that is normal.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
.
Freddy M. and other Camera and Video Specialists are ready to help you
Customer: replied 2 years ago.

With power button on the camera shows no sign of firing up. Pushing the lens seems to have no effect

Expert:  Freddy M. replied 2 years ago.
.
Do you have a switch or a button? If you have a button you need to hold it, and push the lens while the camera is turning on. If it does nothing at all can you hear it trying to retract?
.
Customer: replied 2 years ago.

Lens retracted but screen still blank. Message 'no charge in battery'. Is this an indication of the need for a new battery?

Expert:  Freddy M. replied 2 years ago.
.
It is possible please remove and reinsert the battery and test it again. See if the lens extends. The original error refers to the zoom unit which is what retracts and extends the lens. A dead battery could cause this. If you have another battery you can test with that as well.
.

Related Camera and Video Questions