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Russell H.
Russell H., Technician
Category: Camera and Video
Satisfied Customers: 10805
Experience:  Working with digital cameras & questions for nearly 8 years.
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Why does my x-855 camera have a blank screen. It is fully

Customer Question

Why does my x-855 camera have a blank screen. It is fully charged
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question. Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 2 years ago.

Sorry your advice has not worked. The camera is 5 years old, last used Christmas last year, never used in gritty circumstances, always kept in case. I can access stored pics, it will also flash but no photo.

Expert:  Russell H. replied 2 years ago.
If the battery inside is the original one, it surely is suffered from the eventual effect of being under-powered by a dying battery. This is more certain, if the charger plugs into the camera, and if that way, with charger plugged into it and providing power, the camera works completely. On the other hand, if the camera's functions don't improve with added power, or if it is not a power-supplied-deficiency problem, then you may have a defective image sensor perhaps - the more likely if the screen still shows MENU items (try going into MENUs and see). That is a fairly major but standard repair item. If you wish to have the camera repaired by Canon, their contact info in the US is 1-800-OK-CANON, and their online facility for initiating repairs, is at https://www.usa.canon.com/cusa/consumer?pageKeyCode=onlineRepairLanding Good luck, whatever path you take. (It is possible that Gazelle.com would offer some money for your camera, even in a defective state - you might want to check. And, Canon's recycling facilities online are adequate, if you would like to dispose of the camera that way.)

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