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michelleclive
michelleclive, Customer Service
Category: Camera and Video
Satisfied Customers: 4667
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I cannot remove my SD card from My SZ1 camera

Customer Question

I cannot remove my SD card from My SZ1 camera
Submitted: 1 year ago.
Category: Camera and Video
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.can you tell me how you are trying to remove it.
Expert:  michelleclive replied 1 year ago.
you will loose all your apps from the kindle however you can re download them back from your amazon account.Let me know when you are ready to perform i will give the steps.
Customer: replied 1 year ago.
I am trying to remove it in the normal manner however a signal informs me
that the card is memory protected
Customer: replied 1 year ago.
sorry that should read write protected
Customer: replied 1 year ago.
I am waitng for a reply my camera is an SZ!
Expert:  michelleclive replied 1 year ago.
Panasonic Lumix SZ1 16.1 MP is this the model please confirm.
Customer: replied 1 year ago.
Yes
Expert:  michelleclive replied 1 year ago.
open the sd card cover and then push the sd card and release it then it should come out and if the sd card lock switch is on slide it to the unlock position.
Expert:  michelleclive replied 1 year ago.
click here to see video
Expert:  michelleclive replied 1 year ago.
watch it from 50seconds onwards.
Customer: replied 1 year ago.
My problem is how to remove an SD card which is already in the camera
and i cannot move the unlock switch on the card
Expert:  michelleclive replied 1 year ago.
did you watch the video link a gave?
Customer: replied 1 year ago.
Yes I did
Expert:  michelleclive replied 1 year ago.
were you able to remove the sd card from the slot.
Customer: replied 1 year ago.
Unfortunately not
Expert:  michelleclive replied 1 year ago.
the sd slot is spring loaded when you push down the sd card and release it, it should pop out an inch then you pull it out. What happens does it push in with sprint tension or not. Try one more time use a wooden matches stick push down a bit more and release it let me know how it goes.
Customer: replied 1 year ago.
The spring loading mechanism is workiing OK but the card is
not releasing
Expert:  michelleclive replied 1 year ago.
it must be stuck inside if you apply force it till break something inside or it might damage the slot in that case the camera needs to be opened to release the lock stuck in.
Expert:  michelleclive replied 1 year ago.
if the camera is in warranty then you can call panasonic to get it fixed and if its not in warranty then you have to get this fixed from a camera repair technician.
Customer: replied 1 year ago.
So do I have to contact the makers or suppliers
Expert:  michelleclive replied 1 year ago.
absolutely correct as this is not a technical problem which can be fixed on suggestions there are steps which we can follow to a limitation and if we try force the camera will be damaged and will be out of warrranty. I know it does not sound good but the fact is i do not want to damage your warranty. If this is out of warranty i can look for a de assembly video for you through which you can open the case and remove the stuck sd card in.
Expert:  michelleclive replied 1 year ago.
I know this sound a bad rating for me however i have given you a true and professional suggestion.
Expert:  michelleclive replied 1 year ago.
let me know if you have any question feel free to ask.
Customer: replied 1 year ago.
Thank you for your co-operation and patience but I'll now consider
buy a new camera
Expert:  michelleclive replied 1 year ago.
Thanks and have a good day.

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