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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have a Kodak Easy Share, which just seems to have given up

Resolved Question:

I have a Kodak Easy Share, which just seems to have given up the ghost.
I bought a new battery and new charger as I thought that was the problem but unfortunately this does not seem to have solved the problems. The shutter button at times does seem or appear to be lower ( as appearing stuck ). Can you suggest anything I can do to resolve the problems.. I miss my little camera as I take photos of birds from my kitchen window. Missed a Sparrow Hawk yesterday.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the battery and then hold the shutter button down for 60 seconds and release.
Then wait 10 minutes, put the battery back in and tell me please if it now operates.
Let me know the results please
Customer: replied 1 year ago.

Taking the battery out and leaving for ten minutes has not resolved the problem.

Expert:  Richard replied 1 year ago.
you forgot a step, to hold the shutter button for 60 seconds please while the battery was out.Can you do this please.
Customer: replied 1 year ago.

I did this before I removed the battery

Expert:  Richard replied 1 year ago.
ok, sorry not being difficult but you need to please do the procedure as I mentioned.
I will repeat it. I just want to be sure it si done right please.
Can you remove the battery and then hold the shutter button down for 60 seconds and release.
Then wait 10 minutes, put the battery back in and tell me please if it now operates.
Let me know the results please
Customer: replied 1 year ago.

Have carried out in sequence what you asked but has not resolved the problem.

Expert:  Richard replied 1 year ago.
Thank you, ***** ***** needed to have you do it exactly as specified for it to have a chance of working
It confirms it is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard reset it. We have also removed all residue power from it.
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

Unfortunately it is out of warranty so will not be covered.

Thank you for your assistance anyway.

Elizabeth

Expert:  Richard replied 1 year ago.
ok, that is a pity, you will need to purchase a replacement ElizabethIf you would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you
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