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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 37635
Experience:  Electronics Engineer
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KODAK EASYSHARE M550. in deleting one photo Inaccidentally

Customer Question

KODAK EASYSHARE M550.
in deleting one photo Inaccidentally deleted all photos.
Would you please advise how I can restore them lease?
Regards
Helen
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You cannot do this directly on the camera, but we can attempt this via the computer.
Are you on a windows laptop computer?
Expert:  Richard replied 2 years ago.
Can you return to your question here please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.
MY LAPTOP IS A WINDOWS
Customer: replied 2 years ago.
my camera is KODAK EASY M550. I have deleted all the photos and wish to restore them
Expert:  Richard replied 2 years ago.
Thanks
The only chance you have is to run a recovery program to try to recover the photos.
Put the memory card from the easyshare into the laptop.
Then download and run the program Recuva from my link below
http://www.filehippo.com/download_recuva
Click on Download Latest Version
Run a full recovery on the Drive that has the SD card on the Laptop.
Let this complete and if the photos can be recovered this will recover them
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please