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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 38526
Experience:  Electronics Engineer
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I have a Sony NEX-5N. Suddenly without any reason it is

Resolved Question:

HI I have a Sony NEX-5N. Suddenly without any reason it is indicating that there is not a recording disc fitted when their is.I have tried several disc but the camera still indicated NO Disc and of course will not function.Your assistance please
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the battery please and wait 10 minutes to let all residue power drain out.
Put the battery back in, turn on the Camera and tell me if it now functions.
Let me know the results please
Customer: replied 1 year ago.
Thank you Richard,will try but I think the battery was removed for quite.. a while when recharging it.Of more concern but perhaps not your concern is the fact that I had to pay 20 pounds by credit card before I could get your answer when in fact I could have had a weeks free trial
Expert:  Richard replied 1 year ago.
Hi there,
Sorry I am an engineer here so do not know how pricing works ect, but do know its a paid service of course, but I think your referring to the ability of 7 days free in the monthly subscription.
You can though email customer service on***@******.*** about these questions.
With the Sony, Let me know the results please
Customer: replied 1 year ago.
Hi Richard took the battery out for 20 mins. Just refitted,unfortunately no different just a flashing "no card "sign.Any other possibilities?
Expert:  Richard replied 1 year ago.
ok, remove the card, and blow out the slot to remove any dust inside of it.
Put the card back in and tell me if it is then detected please.
Customer: replied 1 year ago.
Hi,gave it a good blow to to no avail,waited gave it another one but again no different
Expert:  Richard replied 1 year ago.
ok, on the camera go to MENU then [Setup] then [Reset Default] then OK.
Tell me if it then reads the card please.
Customer: replied 1 year ago.
Hi, success ,many thanks,I'm always a bit wary of resetting original setting on cameras and computers,perhaps unnecessarily .many thanks again,I have another problem with Canon power shot S21S.However I need to get new batteries for it.the problem is that when switched on no picture appears on the screen or the eyepiece.Can I contact you again later today when new batteries fitted
Expert:  Richard replied 1 year ago.
Perfect! The firmware was the issue, so we needed to reload it. It will be ok now.
And yes you can contact me for the other problem, but it would need to be as a new question please.
Till then and please remember to rate my service by clicking on one of the smiley faces then submit.
Thank you
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