How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask adamd-mod Your Own Question

adamd-mod
adamd-mod, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 9
Experience:  Just Answer Moderator
74353250
Type Your Camera and Video Question Here...
adamd-mod is online now

I changed Bt service to BT infinity, now my Kodak ESP315 printer

Customer Question

i changed Bt service to BT infinity, now my Kodak ESP315 printer cannot be detected on my computer.
the blue wifi light is on on the printer,and i have connected the hub with password/ Please advise
Submitted: 9 months ago.
Category: Camera and Video
Expert:  nathan_mills replied 9 months ago.
Hi. Welcome to justanswer.As you have changed your network to BT infinity, you need to setup the new network with your printer. Visit this link and follow the steps on how to set up new network. Once done, you will be able to detect the printer. CLICK HEREIf you find any difficulty then reply for further assistance.-----------------------------------------------------------------------------------------Please rate the chat POSITIVELY so that I can get credited for my answer. Thanks.
Customer: replied 9 months ago.
I have followed all instruction. Tried the WPS, no luck, tried network settings, now I can insert the first three or four letters and numbers and screen on printer goes blank., or I have managed to connect to hub, starts up, keeps blacking out on printer screen, starting up again.
Customer: replied 9 months ago.
Also, on computer, it keeps saying 'printer not detected'.
My computer has Windows 10. Is this perhaps not compatible with BT infinity router?
Expert:  nathan_mills replied 9 months ago.
Windows 10 require new drivers. But Kodak has not yet released any update for Windows 10. The message 'printer not detected' is due to this issue as the previous driver is not compatible with Windows 10.
Customer: replied 9 months ago.
The printer was working perfectly with Windows 10 before I changed to BT infinity. What do I do now?????
Expert:  adamd-mod replied 9 months ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Adam
Customer: replied 9 months ago.
Please don't worry about sorting out the problem. Please just cancel the query as nothing seems to have worked. Thank you all very much for your effort.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Russell A.

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG Russell A.'s Avatar

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Roger's Avatar

    Roger

    Camera and Video Technician

    Satisfied Customers:

    1207
    12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
  • http://ww2.justanswer.com/uploads/marciaphoto/2010-05-07_175106_justanswer.jpg Marcia's Avatar

    Marcia

    Professional Wedding Photographer

    Satisfied Customers:

    833
    20 years experience photographing weddings and family photography full time. Canon Camera preference
  • http://ww2.justanswer.com/uploads/jdsvideo/2009-05-20_200305_picture_096.jpg jdsvideo's Avatar

    jdsvideo

    Camera and Video Technician

    Satisfied Customers:

    690
    twenty five years experience repairing video,specializing in camcorder and digital camera
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Engineer

    Satisfied Customers:

    166
    R&D Electronics Engineer - Canon, Sony, Nikon
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera and Video Technician

    Satisfied Customers:

    107
    MS Electrical and Computer Engg.
  • http://ww2.justanswer.com/uploads/shineanswer/2010-01-30_014323_pp2.jpg Shinod's Avatar

    Shinod

    Camera and Video Technician

    Satisfied Customers:

    83
    Diploma in Photography (Analog, digital, aerial), over 15+ years of experience
 
 
 

Related Camera and Video Questions