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adamd-mod
adamd-mod, Camera and Video Technician
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Experience:  Just Answer Moderator
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I changed Bt service to BT infinity, now my Kodak ESP315 printer

Customer Question

i changed Bt service to BT infinity, now my Kodak ESP315 printer cannot be detected on my computer.
the blue wifi light is on on the printer,and i have connected the hub with password/ Please advise
Submitted: 1 year ago.
Category: Camera and Video
Expert:  nathan_mills replied 1 year ago.
Hi. Welcome to justanswer.As you have changed your network to BT infinity, you need to setup the new network with your printer. Visit this link and follow the steps on how to set up new network. Once done, you will be able to detect the printer. CLICK HEREIf you find any difficulty then reply for further assistance.-----------------------------------------------------------------------------------------Please rate the chat POSITIVELY so that I can get credited for my answer. Thanks.
Customer: replied 1 year ago.
I have followed all instruction. Tried the WPS, no luck, tried network settings, now I can insert the first three or four letters and numbers and screen on printer goes blank., or I have managed to connect to hub, starts up, keeps blacking out on printer screen, starting up again.
Customer: replied 1 year ago.
Also, on computer, it keeps saying 'printer not detected'.
My computer has Windows 10. Is this perhaps not compatible with BT infinity router?
Expert:  nathan_mills replied 1 year ago.
Windows 10 require new drivers. But Kodak has not yet released any update for Windows 10. The message 'printer not detected' is due to this issue as the previous driver is not compatible with Windows 10.
Customer: replied 1 year ago.
The printer was working perfectly with Windows 10 before I changed to BT infinity. What do I do now?????
Expert:  adamd-mod replied 1 year ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Adam
Customer: replied 1 year ago.
Please don't worry about sorting out the problem. Please just cancel the query as nothing seems to have worked. Thank you all very much for your effort.

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