Hello and thank you for your question. I look forward to assisting you today. For the software, make sure you completely uninstall it before attempting to reinstall it again. Fro the memory card, if you have copied all of the video from it to your computer, try formatting the card while it is inserted in the camera. Let me know if you have questions.
What version of Windows are you using?
No problem. Insert the card into your computer to see if you can copy any files directly to your hard drive. Once you do that, try formatting the card while it is in the computer. That may or may not work. Then insert it back into the camera. If the camera recognizes it, then format it again. Let me know how you come out.
Okay, sorry I missed that. Open Windows Explorer and your card should appear as a drive letter in the left pane. Right click on it and select the format option and let me know from there.
You might? But if you already copied it to your computer that shouldn't matter. You can still format the card then use a SD card data recovery program to recover those files, but that will recover everything that has ever been written to the card.
There is only a slim possibility you would lose any files from the card, but I understand your reluctance. Formatting the card on the computer should correct the damage to the file system and allow the camera to recognize it again. Buying a new card is always a good idea when you start having problems. I will include two links for you to download a couple of programs just to have in your pocket. LINK1 is for file recovery from the SD card. LINK2 is an uninstaller program that will root out every bit of any program that is to be removed, unlike the Windows version that leaves a lot of junk behind. I hope this is helpful, but as always I will be here if you need further assistance.
Check the diagram I am sending for the position of the card. Since the new card generated the same error, you might be looking at an internal problem with the card reader in the camera. Try inserting and removing the card several times to see if that will clear the error. Some have reported the error cleared after cycling the card as many as 15 to 20 times.
Just checking back with you Andrew to see how you are doing?