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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3618
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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The camera will not open, and I keep getting the message

Customer Question

The camera will not open, and I keep getting the message "system error zoom" What do I do?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  nathan_mills replied 1 year ago.
Hi Rod. Welcome to justanswer.Zoom error appear because of faulty lens. When the lens guide pin damage or broken or jammed then this error comes up in the screen. But i like to inform you that 85% time we found this problem happens because of Damage lens guide pin & that case we can not repair that. Only the way is replacing the lens. But a new lens & service charge will cost you almost a new camera price. So the best is buy a new camera. Before all this please try this below steps. if its happens because of dust then the problem will be solve.Follow these steps first, if it is caused by dust then the error will disappear:1. Turn off the camera and remove the memory card and clean the external body of the camera and make sure in place of the lens there is no dust or damaged sign. 2. Now turn on the camera without memory card & make sure the battery are fully charged. 3. If the lens not moving then give a little shake or thrust by hand ( carefully very slow) and then wait for a moment. If no changes then turn on the camera and give a little twist an anti clock side and leave for few second. It is risky ( Do it slowly at your own risk) 4. If nothing change then reset the camera setting from the menu option.