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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 38369
Experience:  Electronics Engineer
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Richard, could you install driver please, dianne

Customer Question

Hi Richard, could you install driver for me please, dianne
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.

Hi Diane,

You mean you wish for me to connect to your computer and do this for you?

I made the offer for this, please accept it and I can do this

Richard and other Camera and Video Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
TeamViewer v11.0.59518
Expert:  Richard replied 1 year ago.

ok, thats the program file, I need you to run the file please, install it and provide me the ID and Password *****

Customer: replied 1 year ago.
Sorry, ID 604 355 029. Password *****
Expert:  Richard replied 1 year ago.

thanks, ***** *****

Customer: replied 1 year ago.
Hi Richard computer switched back on, tried to print but my cannon printer came up not the kodak
Expert:  Richard replied 1 year ago.

You need to select in the list the Kodak Printer, can you do that?

Customer: replied 1 year ago.
Kodak is not on list one note 2016,cannonMG3100 are the only ones on list
Expert:  Richard replied 1 year ago.

Can you run Teamviewer again, give me the password ***** I can connect please

Customer: replied 1 year ago.
ID 604 355 029. Password *****
Customer: replied 1 year ago.
Have changed port
Customer: replied 1 year ago.
Have put cable from Cannon in can try that
Expert:  Richard replied 1 year ago.

yes, use that cable, let me know when you have

Customer: replied 1 year ago.
Have done it
Customer: replied 1 year ago.
Printer working fine thank you, ***** ***** have to get a new cable but apart from that no problems. Dianne
Expert:  Richard replied 1 year ago.

your welcome Dianne, glad we got there?

Try the other cable in case just to see if it was the issue