You mean you wish for me to connect to your computer and do this for you?
I made the offer for this, please accept it and I can do this
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, thats the program file, I need you to run the file please, install it and provide me the ID and Password *****
thanks, ***** *****
You need to select in the list the Kodak Printer, can you do that?
Can you run Teamviewer again, give me the password ***** I can connect please
yes, use that cable, let me know when you have
your welcome Dianne, glad we got there?
Try the other cable in case just to see if it was the issue