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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3618
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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I have Olympus PEN E-PL3 for about three years and have been

Customer Question

Hi Pearl. I have Olympus PEN E-PL3 for about three years and have been happy with it.
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: However, when I switch it on under dull light conditions, it seems to make a sort whirring noise and I have very slow shutter speed and it will not focus properly. Sometimes, I switch it off and on again and it is fine. Other times, I cannot clear the problem. Any ideas?
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Roger replied 11 months ago.

Hi, my name is ***** ***** it would be my pleasure to help with your issue today.

I've got a couple of questions for you that will help me to better troubleshoot your issue. First, do you have more than one lens for your camera, and if so, does this occur with more than one lens?

Customer: replied 11 months ago.
It does it with both lenses Roger
Expert:  Roger replied 11 months ago.

Thanks for the info. Do you know what focus mode it's currently set to. What I would like to do if is not already is set it to center point focus. This will decrease the area in which it's attempting to focus in these conditions and hopefully eliminate this from happening.

Customer: replied 11 months ago.
You can't securely connect. It is stand alone camera
Expert:  Roger replied 11 months ago.

Sorry, I will direct you to the option if you aren't familiar with the different focus modes and how to change it.

Customer: replied 11 months ago.
Sorry Roger. It is set to S-AF spot focus and one small green box appears in centre of screen
Expert:  Roger replied 11 months ago.

Ok. Thanks for the info. Give me just a sec to get to the options

Customer: replied 11 months ago.
May be a coincidence but it doesn't now switch on properly with normal lens 14-42 but is ok with 40-150lens
Customer: replied 11 months ago.
However, I have now put 14-42 back on again and it switches on ok. It seems to be random when it works and not. It has not gone wrong again and giving me a speed of 1/3 sec and f3.7
Customer: replied 11 months ago.
when it is fine, it gives me 1/250 and f 8.0
Expert:  Roger replied 11 months ago.

I was gonna say that I didn't think that would cause your original problem, but if it's not reading the speed and aperture correctly when it's not working then that might be an issue with the lens.

Customer: replied 11 months ago.
What can be wrong with the lens?
Expert:  Roger replied 11 months ago.

Ok, so your focus mode is set to the best possible setting for low light. The next thing that I would like you to check on that issue would be whether or not face detection is turned on.

Customer: replied 11 months ago.
Don't have face detection
Customer: replied 11 months ago.
Still there?
Expert:  Roger replied 11 months ago.

Yes, I'm here. Just a sec

Expert:  Roger replied 11 months ago.

Sorry the face tracking on this camera is only in video.

Customer: replied 11 months ago.
I know
Customer: replied 11 months ago.
The problem is totally intermittent. It has now been fine for the last five minutes but I don't have confidence if I take the camera out with me.
Expert:  Roger replied 11 months ago.

I don't know of another setting in the camera that could possibly cause that to be an issue. From what I'm reading on the issue now, it seems to be a big complaint with the E-PL3 specifically and mirrorless cameras in general. I will have to admit I didn't know that they used image contrast to Auto focus. That in itself will cause low-light issues with AF. I'm going to post a link here for you with some more info on this and opt out of the question to see if another expert has any ideas on the issue. I'll continue to research it as well, but I don't want to have you sitting here and waiting while I do.

Click here

Customer: replied 11 months ago.
Ok. Thanks for trying. I have now switched it off and on again 20 times and each time it has come up fine. As I said, I have had the camera about 3-4 years and been very happy with it. I will clean the contacts and see how it goes.
Customer: replied 11 months ago.
Have you finished?
Customer: replied 11 months ago.
I take it you have. Bye.

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