How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3618
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now

I have Olympus PEN E-PL3 for about three years and have been

Customer Question

Hi Pearl. I have Olympus PEN E-PL3 for about three years and have been happy with it.
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: However, when I switch it on under dull light conditions, it seems to make a sort whirring noise and I have very slow shutter speed and it will not focus properly. Sometimes, I switch it off and on again and it is fine. Other times, I cannot clear the problem. Any ideas?
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Roger replied 3 months ago.

Hi, my name is ***** ***** it would be my pleasure to help with your issue today.

I've got a couple of questions for you that will help me to better troubleshoot your issue. First, do you have more than one lens for your camera, and if so, does this occur with more than one lens?

Customer: replied 3 months ago.
It does it with both lenses Roger
Expert:  Roger replied 3 months ago.

Thanks for the info. Do you know what focus mode it's currently set to. What I would like to do if is not already is set it to center point focus. This will decrease the area in which it's attempting to focus in these conditions and hopefully eliminate this from happening.

Customer: replied 3 months ago.
You can't securely connect. It is stand alone camera
Expert:  Roger replied 3 months ago.

Sorry, I will direct you to the option if you aren't familiar with the different focus modes and how to change it.

Customer: replied 3 months ago.
Sorry Roger. It is set to S-AF spot focus and one small green box appears in centre of screen
Expert:  Roger replied 3 months ago.

Ok. Thanks for the info. Give me just a sec to get to the options

Customer: replied 3 months ago.
May be a coincidence but it doesn't now switch on properly with normal lens 14-42 but is ok with 40-150lens
Customer: replied 3 months ago.
However, I have now put 14-42 back on again and it switches on ok. It seems to be random when it works and not. It has not gone wrong again and giving me a speed of 1/3 sec and f3.7
Customer: replied 3 months ago.
when it is fine, it gives me 1/250 and f 8.0
Expert:  Roger replied 3 months ago.

I was gonna say that I didn't think that would cause your original problem, but if it's not reading the speed and aperture correctly when it's not working then that might be an issue with the lens.

Customer: replied 3 months ago.
What can be wrong with the lens?
Expert:  Roger replied 3 months ago.

Ok, so your focus mode is set to the best possible setting for low light. The next thing that I would like you to check on that issue would be whether or not face detection is turned on.

Customer: replied 3 months ago.
Don't have face detection
Customer: replied 3 months ago.
Still there?
Expert:  Roger replied 3 months ago.

Yes, I'm here. Just a sec

Expert:  Roger replied 3 months ago.

Sorry the face tracking on this camera is only in video.

Customer: replied 3 months ago.
I know
Customer: replied 3 months ago.
The problem is totally intermittent. It has now been fine for the last five minutes but I don't have confidence if I take the camera out with me.
Expert:  Roger replied 3 months ago.

I don't know of another setting in the camera that could possibly cause that to be an issue. From what I'm reading on the issue now, it seems to be a big complaint with the E-PL3 specifically and mirrorless cameras in general. I will have to admit I didn't know that they used image contrast to Auto focus. That in itself will cause low-light issues with AF. I'm going to post a link here for you with some more info on this and opt out of the question to see if another expert has any ideas on the issue. I'll continue to research it as well, but I don't want to have you sitting here and waiting while I do.

Click here

Customer: replied 3 months ago.
Ok. Thanks for trying. I have now switched it off and on again 20 times and each time it has come up fine. As I said, I have had the camera about 3-4 years and been very happy with it. I will clean the contacts and see how it goes.
Customer: replied 3 months ago.
Have you finished?
Customer: replied 3 months ago.
I take it you have. Bye.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Russell A.

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG Russell A.'s Avatar

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Roger's Avatar

    Roger

    Camera and Video Technician

    Satisfied Customers:

    1207
    12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
  • http://ww2.justanswer.com/uploads/marciaphoto/2010-05-07_175106_justanswer.jpg Marcia's Avatar

    Marcia

    Professional Wedding Photographer

    Satisfied Customers:

    833
    20 years experience photographing weddings and family photography full time. Canon Camera preference
  • http://ww2.justanswer.com/uploads/jdsvideo/2009-05-20_200305_picture_096.jpg jdsvideo's Avatar

    jdsvideo

    Camera and Video Technician

    Satisfied Customers:

    690
    twenty five years experience repairing video,specializing in camcorder and digital camera
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Engineer

    Satisfied Customers:

    166
    R&D Electronics Engineer - Canon, Sony, Nikon
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera and Video Technician

    Satisfied Customers:

    107
    MS Electrical and Computer Engg.
  • http://ww2.justanswer.com/uploads/shineanswer/2010-01-30_014323_pp2.jpg Shinod's Avatar

    Shinod

    Camera and Video Technician

    Satisfied Customers:

    83
    Diploma in Photography (Analog, digital, aerial), over 15+ years of experience
 
 
 

Related Camera and Video Questions