How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask nathan_mills Your Own Question

nathan_mills
nathan_mills, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Camera and Video Question Here...
nathan_mills is online now

I have a Kodak Easyshare 5500. It stopped printing and

Resolved Question:

I have a Kodak Easyshare 5500. It stopped printing and copying. I have replaced the printer head as well as the black and colour cartridges. The printer recognizes that a new printer head has been inserted but when asked to print the calibration sheet this comes out blank. i.e. calibration is impossible. I have tried telling the machine to print from my computer and I have tried the photocopy facility. In both cases only a blank sheet of paper is produced. What else can I do? The printer has worked more or less perfectly since I bought it about 10 years ago.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  nathan_mills replied 4 months ago.

Hi Chris. Welcome to justanswer.

When you connected the new print head, did you get the message to calibrate the print head on the LCD panel?

Customer: replied 4 months ago.
Expert:  nathan_mills replied 4 months ago.

Have you tried connecting the print head once again?

Customer: replied 4 months ago.
I tried re-inserting the old print head (with new cartridges) this only produced a blank calibration sheet again so I inserted the new print head (with new cartridges) and got the same result
Expert:  nathan_mills replied 4 months ago.

Are you sure the new cartridge's orange tape is removed?

Customer: replied 4 months ago.
There were two plastic caps on the new print head, I removed both of them. Is there a tape as well? I checked to see if there is any additional tape and I cannot see any
Customer: replied 4 months ago.
both cartridges come with a plastic cap apiece, I did, of course, remove these before inserting
Expert:  nathan_mills replied 4 months ago.

It is not even printing from the computer?

Customer: replied 4 months ago.
No
Expert:  nathan_mills replied 4 months ago.

Do you have the old cartridges? And where did you order the print head from. Is it genuine Kodak print head?

Expert:  nathan_mills replied 4 months ago.

I was asking about the orange cap present on the cartridges.

Customer: replied 4 months ago.
I do have the old cartridges. The print head is a Kodak printhead. It has the following number on it: CN-4K6513-EPZ04-CC3-4NG8-A00. The packet has the following also on it: Made in China TM: Kodak (c)Kodak, 2012 KP/N 4K6513. I bought it a few months' ago because I suspected my print head would fail sometime (printing was sometimes intermittent i.e. blanks left on the page) so I wanted to have a spare. The packet remained sealed until today.
Expert:  nathan_mills replied 4 months ago.

Connect the old cartridges on the new print head and check if it prints anything

Customer: replied 4 months ago.
I did this when I first fitted the new print head. After a couple of 'deep cleans' I received the message to change the colour cartridge so I replaced both colour and black cartridges at the same, result still a blank page
Expert:  nathan_mills replied 4 months ago.

Print a document in colored text to check if the problem is with any cartridge

Customer: replied 4 months ago.
Blank sheet
Expert:  nathan_mills replied 4 months ago.

Which operating system is there on your system?

Try upgrading the firmware of the printer

Customer: replied 4 months ago.
If this were a system problem surely the 'copy' facility on the printer would still work? It doesn't. My system is Windows XP version 2002
What is 'firmware'? How does one upgrade this?
Expert:  nathan_mills replied 4 months ago.

I was asking about the system's OS so that I can provide you the link for compatible firmware upgrade.

CLICK HERE TO DOWNLOAD

Customer: replied 4 months ago.
I have completed the download and achieved only partial success. I printed a text sheet with text in different colours, only the yellow letters printed.
Expert:  nathan_mills replied 4 months ago.

Now print something else and let me know the result.

Expert:  nathan_mills replied 4 months ago.

Either the cartridges are faulty or the nozzle in the print head is clogged

Customer: replied 4 months ago.
I tried printing an all black, text page, result: blank sheet. I also tried printing a mixed text/mixed colour sheet, result: again only the yellow letters printed
I have two other new cartridges, one black, one colour. Shall I put these in and see what happens (an expensive way of fault finding but if it works........) If the nozzle in the print head is clogged how do I clear this - indeed, where do I find it??
Expert:  nathan_mills replied 4 months ago.

First try the new cartridges if it doesn't work then I will give you the procedure to clean the print head

Customer: replied 4 months ago.
I replaced both cartridges with new ones and the result is the same i.e. only the yellow is printing. Please send procedure for cleaning the print head
Expert:  nathan_mills replied 4 months ago.

To clean the printhead from the control panel on the printer:

  1. Press the Menu button to display the Main Menu.
  2. Press the down arrow until Clean Printhead is displayed, then press OK.
    • For a basic clean, make sure Basic Clean is selected, then press OK.
    • For a deep clean, press the down arrow until Deep Clean is selected, then press OK.

To clean the printhead from the KODAK All-in-One Home Center Software on your computer (with software version 5.4 or later):

  1. Open the Home Center Software.
  2. From the Printer Tools, Help toolbar, select Maintenance.
  3. Click Printhead Cleaning, and wait for the printer to complete the cleaning.
Expert:  nathan_mills replied 4 months ago.

Follow the Manual procedure given in this video after 1:09 minute

Customer: replied 4 months ago.
I have carried out a deep clean of the print head and followed this by asking the printer to print a calibration sheet, this was blank apart, again, from just yellow blocks
Expert:  nathan_mills replied 4 months ago.

Then this print head is faulty. Can you get it replaced from where you bought it?

Customer: replied 4 months ago.
I bought it on line. Please recommend where I can get another
Expert:  nathan_mills replied 4 months ago.

How much did you pay for it?

Expert:  nathan_mills replied 4 months ago.

You can buy the new one from this link.

CLICK HERE TO BUY

Expert:  nathan_mills replied 4 months ago.

Let me know if you have any other query.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks

nathan_mills, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Camera and Video Specialists are ready to help you
Customer: replied 4 months ago.
I just placed an order from your link, thank you. Let's hope this arrives asap and that it fixes the problem.
Thank you for your patience and assistance,
Kind regards

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Russell A.

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG Russell A.'s Avatar

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Roger's Avatar

    Roger

    Camera and Video Technician

    Satisfied Customers:

    1207
    12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
  • http://ww2.justanswer.com/uploads/marciaphoto/2010-05-07_175106_justanswer.jpg Marcia's Avatar

    Marcia

    Professional Wedding Photographer

    Satisfied Customers:

    833
    20 years experience photographing weddings and family photography full time. Canon Camera preference
  • http://ww2.justanswer.com/uploads/jdsvideo/2009-05-20_200305_picture_096.jpg jdsvideo's Avatar

    jdsvideo

    Camera and Video Technician

    Satisfied Customers:

    690
    twenty five years experience repairing video,specializing in camcorder and digital camera
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Engineer

    Satisfied Customers:

    166
    R&D Electronics Engineer - Canon, Sony, Nikon
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera and Video Technician

    Satisfied Customers:

    107
    MS Electrical and Computer Engg.
  • http://ww2.justanswer.com/uploads/shineanswer/2010-01-30_014323_pp2.jpg Shinod's Avatar

    Shinod

    Camera and Video Technician

    Satisfied Customers:

    83
    Diploma in Photography (Analog, digital, aerial), over 15+ years of experience
 
 
 

Related Camera and Video Questions