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nathan_mills
nathan_mills, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 646
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Kodak Easyshare 5500. It stopped printing and

Resolved Question:

I have a Kodak Easyshare 5500. It stopped printing and copying. I have replaced the printer head as well as the black and colour cartridges. The printer recognizes that a new printer head has been inserted but when asked to print the calibration sheet this comes out blank. i.e. calibration is impossible. I have tried telling the machine to print from my computer and I have tried the photocopy facility. In both cases only a blank sheet of paper is produced. What else can I do? The printer has worked more or less perfectly since I bought it about 10 years ago.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  nathan_mills replied 1 year ago.

Hi Chris. Welcome to justanswer.

When you connected the new print head, did you get the message to calibrate the print head on the LCD panel?

Customer: replied 1 year ago.
Expert:  nathan_mills replied 1 year ago.

Have you tried connecting the print head once again?

Customer: replied 1 year ago.
I tried re-inserting the old print head (with new cartridges) this only produced a blank calibration sheet again so I inserted the new print head (with new cartridges) and got the same result
Expert:  nathan_mills replied 1 year ago.

Are you sure the new cartridge's orange tape is removed?

Customer: replied 1 year ago.
There were two plastic caps on the new print head, I removed both of them. Is there a tape as well? I checked to see if there is any additional tape and I cannot see any
Customer: replied 1 year ago.
both cartridges come with a plastic cap apiece, I did, of course, remove these before inserting
Expert:  nathan_mills replied 1 year ago.

It is not even printing from the computer?

Customer: replied 1 year ago.
No
Expert:  nathan_mills replied 1 year ago.

Do you have the old cartridges? And where did you order the print head from. Is it genuine Kodak print head?

Expert:  nathan_mills replied 1 year ago.

I was asking about the orange cap present on the cartridges.

Customer: replied 1 year ago.
I do have the old cartridges. The print head is a Kodak printhead. It has the following number on it: CN-4K6513-EPZ04-CC3-4NG8-A00. The packet has the following also on it: Made in China TM: Kodak (c)Kodak, 2012 KP/N 4K6513. I bought it a few months' ago because I suspected my print head would fail sometime (printing was sometimes intermittent i.e. blanks left on the page) so I wanted to have a spare. The packet remained sealed until today.
Expert:  nathan_mills replied 1 year ago.

Connect the old cartridges on the new print head and check if it prints anything

Customer: replied 1 year ago.
I did this when I first fitted the new print head. After a couple of 'deep cleans' I received the message to change the colour cartridge so I replaced both colour and black cartridges at the same, result still a blank page
Expert:  nathan_mills replied 1 year ago.

Print a document in colored text to check if the problem is with any cartridge

Customer: replied 1 year ago.
Blank sheet
Expert:  nathan_mills replied 1 year ago.

Which operating system is there on your system?

Try upgrading the firmware of the printer

Customer: replied 1 year ago.
If this were a system problem surely the 'copy' facility on the printer would still work? It doesn't. My system is Windows XP version 2002
What is 'firmware'? How does one upgrade this?
Expert:  nathan_mills replied 1 year ago.

I was asking about the system's OS so that I can provide you the link for compatible firmware upgrade.

CLICK HERE TO DOWNLOAD

Customer: replied 1 year ago.
I have completed the download and achieved only partial success. I printed a text sheet with text in different colours, only the yellow letters printed.
Expert:  nathan_mills replied 1 year ago.

Now print something else and let me know the result.

Expert:  nathan_mills replied 1 year ago.

Either the cartridges are faulty or the nozzle in the print head is clogged

Customer: replied 1 year ago.
I tried printing an all black, text page, result: blank sheet. I also tried printing a mixed text/mixed colour sheet, result: again only the yellow letters printed
I have two other new cartridges, one black, one colour. Shall I put these in and see what happens (an expensive way of fault finding but if it works........) If the nozzle in the print head is clogged how do I clear this - indeed, where do I find it??
Expert:  nathan_mills replied 1 year ago.

First try the new cartridges if it doesn't work then I will give you the procedure to clean the print head

Customer: replied 1 year ago.
I replaced both cartridges with new ones and the result is the same i.e. only the yellow is printing. Please send procedure for cleaning the print head
Expert:  nathan_mills replied 1 year ago.

To clean the printhead from the control panel on the printer:

  1. Press the Menu button to display the Main Menu.
  2. Press the down arrow until Clean Printhead is displayed, then press OK.
    • For a basic clean, make sure Basic Clean is selected, then press OK.
    • For a deep clean, press the down arrow until Deep Clean is selected, then press OK.

To clean the printhead from the KODAK All-in-One Home Center Software on your computer (with software version 5.4 or later):

  1. Open the Home Center Software.
  2. From the Printer Tools, Help toolbar, select Maintenance.
  3. Click Printhead Cleaning, and wait for the printer to complete the cleaning.
Expert:  nathan_mills replied 1 year ago.

Follow the Manual procedure given in this video after 1:09 minute

Customer: replied 1 year ago.
I have carried out a deep clean of the print head and followed this by asking the printer to print a calibration sheet, this was blank apart, again, from just yellow blocks
Expert:  nathan_mills replied 1 year ago.

Then this print head is faulty. Can you get it replaced from where you bought it?

Customer: replied 1 year ago.
I bought it on line. Please recommend where I can get another
Expert:  nathan_mills replied 1 year ago.

How much did you pay for it?

Expert:  nathan_mills replied 1 year ago.

You can buy the new one from this link.

CLICK HERE TO BUY

Expert:  nathan_mills replied 1 year ago.

Let me know if you have any other query.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks

nathan_mills and 4 other Camera and Video Specialists are ready to help you
Customer: replied 1 year ago.
I just placed an order from your link, thank you. Let's hope this arrives asap and that it fixes the problem.
Thank you for your patience and assistance,
Kind regards