Hi Penelope. Welcome to justanswer.
Have you tried replacing the battery?
Once you click this link below on your computer(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Are you using Windows computer or Mac system?
Press Ctrl j simultaneously from your keyboard. A list of downloads will get opened. You will see the first file named Elsinore.screenconnect. Just open that file
Thanks and have a wonderful evening.