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Richard
Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 38510
Experience:  Electronics Engineer
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I.have.a.panasonic.dmp.ub.900.4k.blu-ray.player.when.i.go.to

Resolved Question:

i.have.a.panasonic.dmp.ub.900.4k.blu-ray.player.when.i.go.to.the.network.services.i.just.get.a.blank.screen
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Richard replied 4 months ago.

Hi there and welcome

Is it only on the network settings you get a blank screen or other pages are also giving this?

Please let me know

Customer: replied 4 months ago.
it.is.only.network.settings
Customer: replied 4 months ago.
the.unit.plays.cd.dvd.blu-ray.no.problam
Expert:  Richard replied 4 months ago.

Thank you

Can you please remove the power to the unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
still.not.working
Expert:  Richard replied 4 months ago.

Thanks

We will do a total reset of the unit and return it to new via a reset which wsill reload the firmware.

To do this, go to settings, Restore Default Settings

you will need to set it up again, and once done, tell me if it then works please

Customer: replied 4 months ago.
i.restored.default.settings.but.i.still.get.a.blank.screen.when.i.go.to.network.settings
Expert:  Richard replied 4 months ago.

Thanks

It is the wifi adapter in the unit that has faulted, this is the only cause left

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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