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There is a blank in the middle of the page - I am not technical (age 89!)
Assistant: When did you last charge your e-reader?
Customer: It is fully charged - it was about 80% before this happened and I have since charged it fully in case that was the reason
Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: Is that the on/off switch?
Assistant: Anything else you want the E-reader Expert to know before I connect you?
Customer: No - as I said, I am not technical and need a simple explanation

Hi, I am 82 years old and have a A200 amg with an 18 plate. My fear is IF I am lnvovled in a collision
Assistant: What is the model of your '82 Mercedes?
Customer: hi, I am an 82 year old owner of an A200 AMG with a 18 plate. My fear is if I am involved in an accident that is not my fault the other may claim that at 82 he should not be on the road (i am very fit play 18 holes 3 times a week) is there a dash cam that is suitable for my car fitted to the fuse box with no wires showing.
Assistant: Have you checked the manual yet? Most vehicles have two fuse panels.
Customer: I believe a fuse box is in the passenger foot well
Assistant: Are you fixing your Fit yourself? What have you tried so far?
Customer: No way that’s another question
Assistant: Anything else you want the mechanic to know before I connect you?
Customer: No thanks

Hello myself and my partner have been charged with affray
Assistant: Where is this? It matters because laws vary by location.
Customer: Am in sittingbourne Kent please
Assistant: What steps have you taken so far?
Customer: None as police send nothing would come of it this was back in 04/08/17
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: How much would it cost approximately please
Assistant: The Expert's answer will cost $10 to $100, depending on the issue type and time to respond. You'll see the exact amount on the next page and can decide then. It's way less expensive and more convenient than any face-to-face visit.
Customer: Why in dollars

My neighbour is a hoarder and also has severe mental issues, is totally unreasonable and verbally aggressive.
We live in flats adjacent to each other. My flat is set further back than hers and she has put potted plants along the edge of my patio blocking me from the communal garden which she has decided belongs to her.
When I move the plants she moves them back. She prowls around after dark and it is all quite unnerving.
The freeholder of our flats has backed me in moving them and written to her several times but she is a law unto herself.
It seems her hoarding is spilling over into the gardens and some of it is actually embarrassing when one has company.
What can be done about these plants.

I was browsing in a charity shop and a very heavy cover from a 5 foot long double fluorescent light fell on me striking me on the right side of my neck and shoulder. I unfortunately have a very complicated medical history which includes auto immune illnesses and suffer daily pain, and something like this can cause me a lot of problems. I have had an x-ray which shows there is nothing broken but that there is evidence of my arthritic condition. I do not want to make a big fuss but equally I have enough problems, and in the past following a car accident where my stationery vehicle was hit at 60mph I settled for a minimal amount and then suffered for 6 years with damage to my foot which kept flaring up and causing mobility problems. I feel bad because it is a charity shop but have to think about possible future problems.
Assistant: Where is this? And can you tell me a little more about the charge?
Customer: Sorry I did not mention anything about a charge in my message. I am in Spalding in Lincolnshire
Assistant: Has anything been filed? If so, what?
Customer: No, this happened on Wednesday afternoon 20th Feb, so I have done nothing so far. The shop did not fill out an accident form. They were supposed to send me a photo of the light, but I think their head office told them not to. The manageress told me that someone will get in touch with me from head office. It is the Butterfly Hospice Trust shop in Spalding
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: Nothing I can think of thank you.

His backend goes into a spasm and he can move his back legs and he shakes all over this doesn't happen often
Assistant: I'll do all I can to help. What sort of animal are we talking about?
Customer: Dog toy Yorkshire terrier
Assistant: What is the Yorkshire Terrier's name and age?
Customer: He's 12
Assistant: What is the Yorkshire Terrier's name?
Customer: Chester
Assistant: Is there anything else important you think the Veterinarian should know about Chester?
Customer: No

i can't access some of email since upgrading the operating system on my Mac laptop.
Assistant: Are you logged into your email account on any other devices?
Customer: i can get my gmail bit not the other emails I have; a company one and and Egress secure one. Keep getting prompts for exchange password ***** seems to be out of synch as doesn't recognise account
Assistant: Do you have security questions or a phone number on file to help reset your password?
Customer: Probably , not sure
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: don't think so

I got an e-mail saying that I was due to be paid for an overpayment of council tax from "*****@******.***" It looks as if it comes from the official govt site as there are the HM Revenue & Customs logos and the badge. They want to know my card details. Is it a fraud?
Assistant: The Fraud Examiner will know what to do. Is there anything else the Fraud Examiner should be aware of?
Customer: I could do with the money which is why I am asking if its real or not.

Hello, My hp printer CN503B. Model C310a will not print black. The printer touch Smart screen shows that there is ink in the black cartridge and a low 'Photoblack' .all colours print well.printer quality report showed photoblack" low but black empty although a new cartridge
Assistant: Are you getting any error messages? If so, what do they say?
Customer: Not that I've seen any
Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: All new hp genuine cartridges
Assistant: Anything else you want the Printer Expert to know before I connect you?
Customer: I have in past seen black "cartridge missing or damaged" but after retry printer has exempted as genuine

I have a NEFF S41E50N1GB dishwasher that is displaying a fault code ~ E.09 ~ can you help me with what action to take?
Assistant: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: It's a NEFF S41E50N1GB Dishwasher, and no I have not run diagnostic test cycle
Assistant: Do you plan on doing the work yourself?
Customer: It dends on the fault
Assistant: Anything else we should know to help you best?
Customer: It depends on the fault