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Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 47537
Experience:  Android Systems Specialist
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my new android 2.3 mobile phone has the bottom half of it blank?

Customer Question

my new android 2.3 mobile phone has the bottom half of it blank? .can only see top half.
Submitted: 5 years ago.
Category: Android Devices
Expert:  Richard replied 5 years ago.
Thank you for your question, my name is Richard.

This is not a firmware issue but the actually Screen Controller that is faulty.

A corrupted firmware can cause this. But we have ruled this out by restarting it.

I am really sorry about this and you are going to have to return the phone to have it replaced. It is a known problem, so it will be covered by the warranty, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you