How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
Type Your Android Devices Question Here...
Answers by Eric is online now

I have a Kindle Fire HD 8.9" and I cannot get it to connect

Customer Question

I have a Kindle Fire HD 8.9" and I cannot get it to connect to BT WiFi even though I am connected and have an excellent signal strength. Can you help?
Submitted: 4 years ago.
Category: Android Devices
Expert:  BestComputerExpert replied 4 years ago.
Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on in the computer field.

How are you doing today?

It sounds like it may be a setting on the wireless router

Would you mind if I remotely share your screen to take a look at what's going on? If that's okay:

Click the above link, A download should begin. If it asks at the bottom if you want to run or save choose Run

This will open the Application. When it open a 9 digit number will be at the top (should look similar to this format 493-433-5466)

Reply to me with the 9 digit number
Customer: replied 4 years ago.


Expert:  BestComputerExpert replied 4 years ago.
Mrs. Linda it says invalid code. You may need to close and re-open. Then reply with the new 9 digit number

Attachments are only available to registered users.

Register Here