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DroidZombie, Fixing Droids since GingerBread
Category: Android Devices
Satisfied Customers: 17
Experience:  I've customized numerous devices, installed custom roms, and even built roms, kernels and apps. Need help?
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my new samaung tablet 3 has frozen with only the lights at

Customer Question

my new samaung tablet 3 has frozen with only the lights at the bottom on. i have tried rebooting holding the volume up and the power button on at the same time nothing happens. what now
Submitted: 4 years ago.
Category: Android Devices
Expert:  DroidZombie replied 4 years ago.
Hi there, my name is Paul and I'll be assisting you.

What kind of tablet do you have? A Note 3 or a Galaxytab 3?

From what you've said recovery mode is not working for you.

Can you get into download mode (pwr and vol-down)?