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Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 44602
Experience:  Android Systems Specialist
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I am trying to download photos from my sony experia e phone.

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I am trying to download photos from my sony experia e phone. I have Windows xp on my computer. It reads that the phone is attached but when I try to download photos I get the following message 'The scanner and camera wizard cannot operate on this device because some of its files and folders may be secured by windows, To work with pictures on this device, click start, click my computer and then double click the device.'
I tried that but could not work out how to download my photos
Can you help me please
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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Can you click Start, My Computer.

In the new window that opens, look under Comptuer

Do you see the phone listed there? If so, go to the folder DCIM and the photos are there.

Let me know the results please
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