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I can't view live games (baseball) on the MLB At Bat App on my Samsung Tab 3 - although MLB says it is compatible, and it is supposedly an Android specific App. It may be a problem around not supporting Flash Player? I'm in UK if that matters. Message reads"We're sorry At Bat has stopped". Does this help?
Hello. My name isXXXXX can help you with your question.
The app is compatible with your tablet.
I was able to double check to make sure I could install and whether it would function on a Galaxy Tab and it was fine - no flash installed.
So it might be something else on your phone interfering.
Flash is no longer supported on Android, so it isn't likely to be involved.
Is there are particular function that seems to cause the problem/
Like entering credentials, or enabling notifications, etc?
If you have done a great deal of troubleshooting with no results, I can tell you where will will probably end up, in case you don't mind doing it.... sometimes people will ask me why I didn't suggest it sooner...
A factory wipe of the device if all else fails.
But there are a few things you can do before that.
First, uninstall the app.
Then go into recovery mode by turning the tablet off, then pressing power and up volume at the same time.
This should bring you into a recovery screen with a text menu.
Use the volume keys to navigate to clear cache, and then use the power button to select.
Then do the same to select "clear Dalvik Cache"
Once it is done formatting the Dalvik Cache, reboot the phone and then install the app again.
Thank you, XXXXX XXXXX not got time right now to work through your suggestions but I will either later tonight or tomorrow. The problem specifically is in viewing live games (or possibly more accurately video streaming as I probably won't be able to view archive material either) it fails to load and gives the At Bat has stopped message.
Other aspects of the App work well enough - though not as well as on laptop or PC.
Ok. Clearing the caches may resolve the problem. Let me know either way and if it isn't fixed we can proceed with alternatives.
There are no further live games tonight, so I will not be able to check whether or not your prescription works until the next tranche of televised games late tomorrow afternoon. I'll be back in touch then. Thanks for your efforts so far.
You're welcome. Of you rate the answer now, it will keep the question with me rather than going into the Open question pool...that's up to you. You can contact me at your convenience.
I was not able to identify those cache options - at least not in those words - from the recovery menu. However, I have un and re-installed the App, so we'll see what happens now.I'd rather wait until we see if this works tomorrow (or rather later today!) before rating your help as I want to rate it excellent for a problem solved. Naturally, I can't do that yet!
Yes, that is the menu I found. But the only references to caches were:
1. Wipe cache from partition
2. Apply update from cache
As I say we won't know until this evening whether or not re-installing has worked as we need to have a live feed to view. A complete wipe would be a real bind as I have facebook, internet , contacts etc all loaded up!
I'll contact you once I have tried this out. Thanks for all your help so far.
Ok, I hear that on the wipe. I'm just never convinced that this will be a solution - and one doesn't know until after its been done! Sadly, the reinstallation made no difference. I try to load up live feed and then a message comes up saying "At Bat has stopped". Do we have any options remaining other than a wipe? And what reason should I have to be confident this will resolve the problem? I'm sorry this has become such a long drawn out process. My team by the way are the Phillies but I follow all the baseball games.
Well, it seems that I have to try a wipe or give up on the app.Many thanks for all your help, I don't think you could have done more. From what you say the wipe is not such a big deal on this device, so I think I'll go for it.