How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 43464
Experience:  Android Systems Specialist
Type Your Android Devices Question Here...
Richard is online now

I have ordered books and they are not appearing on my Kind

This answer was rated:

I have ordered books and they are not appearing on my Kindle
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Hi Richard, I have followed your instructions , it still does not work.


I have changed my telephone & wi fi from Talk Talk to Sky , the wifi on the

kindle for Sky is strong. I wonder if this makes a difference.

ok, can you view the book store on the Kindle?
Customer: replied 3 years ago.

No the WiFi networks comes up showing SKYDF701

ok, this is the problem

You need to connect it to your wifi Marie.

Can you do this? If you do not know how, tell me the model of the Kindle please.

Customer: replied 3 years ago.

The model of the kindle is Paper White


To do this, Tap Menu→Settings

From the same screen, tap Wi-Fi Networks.

If Wi-Fi is not turned on, you will get a message asking if it should be turned on. Tap OK.

Or, if the Kindle Paperwhite is in Airplane mode (that is, Wi-Fi is not turned on), you'll see a message asking if you want to turn off Airplane mode.

Select your wireless network to which you want to connect.

Then connect and once it is connected, it has internet so should then receive the book.

Let me know the results please

Thank you

Customer: replied 3 years ago.

The settings in Aeroplane Mode were turned off, I have turned them on

the Aeroplane Mode has come up in the box stating


Your kindle is unable to establish a wireless connection . Do your wand to

turn Aeroplane Mode off? press cancel or ok

Press ok to turn it off please.

Richard and other Android Devices Specialists are ready to help you
Customer: replied 3 years ago.

Thank You Richard the books are now arriving to my kindle.

Sorry for taking up your time.


And its your time you took, so don't be sorry, as thats what I am here for :)

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you