How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
Type Your Android Devices Question Here...
Answers by Eric is online now

I bought a book ice angel on 3rd November 2013and not received

Customer Question

I bought a book ice angel on 3rd November 2013and not received it
Submitted: 3 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 3 years ago.

Hello Violet! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is this a new kindle fire, or was it working previously?

On the kindle, what happens when you go to the wifi/wireless settings, and then connect it to your wireless network name? Is there any error or message?

What's the brand/model of your internet/wireless modem/router device?

Can you sign in your amazon account at the website below, then see if all your books you've purchased previously are there?

Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,