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*ElectronicsTech, Customer Service
Category: Android Devices
Satisfied Customers: 10281
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My samsung phone has been reset to factory settings. Can I

Customer Question

My samsung phone has been reset to factory settings. Can I recover my numbers etc. Thanks...Tony
Submitted: 3 years ago.
Category: Android Devices
Expert:  *ElectronicsTech replied 3 years ago.
Hi, my name is***** will assist you. Unfortunately, the only way that your contacts can be recovered is through the google back up and restore. Did you have a Google email connected to the phone?
Customer: replied 3 years ago.


Expert:  *ElectronicsTech replied 3 years ago.
Okay, on your Samsung tap settings, then tap accounts, then choose google. Then sign in with the gmail address and password ***** you used before the reset. Let me know what happens please.
Customer: replied 3 years ago.
Phone synched but numbers have not come back. Anything else I can do?
Expert:  *ElectronicsTech replied 3 years ago.

The server may be having issues on the google side. Are you sure that you are using the same email address?