How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nick H. Your Own Question
Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
Type Your Android Devices Question Here...
Nick H. is online now

Have just bought another Kindle 6" ink display (Wi Fi) via

This answer was rated:

Have just bought another Kindle 6" ink display (Wi Fi) via my Amazon Account as my previous Kindle (same as above) has been LOST on a train [I think ?] & upon trying to connect to a Wi Fi network (same as before) it tells me NO
Hello, and thanks for your question. My name is ***** ***** I will help you today.
On your new Kindle tablet, go to Wifi settings. Do you see your home Wifi connection BTHomeHub2-CC3R?
Do you have the wifi password ***** connect to that wifi connection?
Customer: replied 3 years ago.

Hi Nick , As regards "BTHomeHub2-CC3R" on my BT box I have the following :-

[1] Wireless Key (WPA) 9dfeddc38f &

[2] Admin Password *****

and I can't remember which one I had to operate. Maybe you can advice me ?

Thanks Peter Walton

Thanks Peter. I am sorry for the delay.
On your Kindle, open Wifi settings. Tap to select the BTHome connection and enter the wireless key to connect.
Does it work now? Or still having the same problem?
If still having problem, please try this reset.
Press/slide the Power switch and hold it for 20-25 seconds. Your Kindle will reboot. Go back to Wifi settings and try to connect to wifi again.
Not working as well? We can reset Kindle back to Factory Settings and connect to wifi.
From the Kindle Home screen, press Menu.
Select Settings.
Press Menu button again.
Select Reset to Factory Defaults.
Confirm and reset.
Setup and register your Kindle.
Go to Archived Items to download your books back to your Kindle.
If you have any questions or concerns, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!
Nick H. and other Android Devices Specialists are ready to help you
Customer: replied 3 years ago.

Hi Nick,

thanks now OK & working well again.


Cheers Peter Walton.

You are much welcomed Peter. Have a great weekend!

Customer: replied 3 years ago.

Hi Nick,

I replied to you on 14/9/14 to say things working OK now & thanks for your answer everything on the Kindle good. I also rated you as requested. Thanks again , Peter Walton.