How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Wes Your Own Question
Wes, Consultant
Category: Android Devices
Satisfied Customers: 981
Experience:  Authorized ASUS partner, 5 years experience with Android support
Type Your Android Devices Question Here...
Wes is online now


This answer was rated:

Hello I have a Nexus 7 2013 model. It slipped off the back of my settee and now when I try to switch it on a white light flashes on and off five times next to the charging port and it wont switch on. Do you know what might be wrong with it? Thank you S. Stanham.
Wes :

My name is ***** ***** I will be assisting you today. Please favorite or bookmark this page press CTRL+D, so you can return here if we get disconnected. If you haven't already, try charging it up for about 90 minutes. Then try starting it again. Even if the seller won't cover it, you might be able to have it factory serviced, if it is still within the warranty period AND there's no visible damage to it.

Wes :

The flashing may indicate that it doesn't have enough power to start. I have seen this with Nexus 7s that have completely flat batteries. Now, it is possible that the drop damaged the battery or the battery connections. Neither of which can be fixed without taking the unit apart.


Hello Wes thank you for your reply. I did as you instructed and charged my Nexus 7 for exactly 90 minutes. I swtched it on and it works!!!!!!!!!!!!!! I am so pleased you are brilliant!!!!!!!!!!!!!! I cant thank you enough so Ivegiven you an excellent rating. Thank you again. Suzanne

Wes and other Android Devices Specialists are ready to help you