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Hello Frances! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Where does it show the wrong email address?Can you go to Settings -> (Accounts) and add your correct email address account there?And/or can you go to Settings -> Back up and reset -> Factory data reset and reset it in order to start over fresh?Edit: It looks like you are not there. When you are available, please reply back at the box below to continue. Thank you,