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Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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I have a samsung galaxy 3 and when ever I download anything

Customer Question

I have a samsung galaxy 3 and when ever I download anything it says congratulations (item name ) update will be installed on your device soon but nothing gets installed
Submitted: 3 years ago.
Category: Android Devices
Expert:  A. Stevens replied 3 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

You should be able to back up all your settings in order to do a factory reset

A. Stevens :

All you would need is the exchange password.

A. Stevens :

Or I can even assist you to document the exchange settings so in case it doesnt restore you can input it manually.