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*ElectronicsTech, Customer Service
Category: Android Devices
Satisfied Customers: 10277
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My Kindle Fire has lost its APPS. I cannot acess book/games

Customer Question

My Kindle Fire has lost its APPS. I cannot acess book/games etc.
What can I do?
Submitted: 3 years ago.
Category: Android Devices
Expert:  *ElectronicsTech replied 3 years ago.
My name is***** am sorry to hear that happened.
Try a hard reboot on the kindle, then sign back in with your Amazon account after you reconnect to wifi.
Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.
To connect to Wi-Fi follow these steps:
Tap the Quick Settings icon
Select Wi-Fi.
Ensure Wireless Networking switch is in the on position.
Your home network should appear in the list.
Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
Enter the characters of the password ***** the onscreen keyboard. BE SURE TO ENTER THE CHARACHTERS EXACTLY, AS THEY ARE CASE SENSITIVE, UPPER CASE AND LOWERCASE(CAPS AND non caps)
If you need help locating your password ***** me know.
Then Tap Connect.
In the future your Kindle will automatically connect to the network that was most recently used.