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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 39562
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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I have an Samsung S5 android phone and got the

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I have an Samsung S5 android phone and got the virus.
It appears just on my internet explorer. Is there a way I get can get rid of it without having to hard reset my phone ?

Hello David! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Yes, there is a fix without hard resetting it. Please try the following:

- Power off the phone, then turn it back on, and do not open Internet app for now
, then go to Apps, then Settings, then Applications, then Application manager
, then swipe from right to left a few times in order to see the ALL option, so that it would display all the apps
, then scroll down, then tap on the Internet app, then clear data/cache
, then check.

If it does not work, I will find another solution for you. When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 3 years ago.

yes...that seems to have solved it....thank you

You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much
Customer: replied 3 years ago.


Thank you Smile