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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 934
Experience:  I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
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Joel Kalman is online now

my password ***** my Samsung galaxy tab 4 isn't working I would

This answer was rated:

my password ***** my Samsung galaxy tab 4 isn't working I would like to know how to unlock it please
JoelK :

Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

If you are having problems with a screenlock pin or password, you can only reset it by performing a factory reset on your tablet. This will wipe clean all personal data, such as contacts, calendars, text messages, photos, and music. Do you want to proceed?

JACUSTOMER-17gwokr3- :


JoelK :


JoelK :

Here is the procedure. First, be sure that your device is powered off and fully charged.

JoelK :

Then press and hold the Home, Volume Up, and Power buttons simultaneously until the Samsung logo appears. Then release.

JoelK :

When the recovery menu appears, use the volume buttons to highlight Wipe Data/Factory Reset, and use the Power button to select this item on the menu.

JoelK :

Select Yes - Delete All User Data. Allow several seconds for this to complete. Then select Reboot System Now. Allow several minutes for this process to complete.

JoelK :

After the factory reset has completed, you can go through the Initial Activation and Setup process. If you choose a screenlock pin or password, be sure to record it somewhere for future reference.

JoelK :

If you are satisfied with my information and advice, please be sure to give me a Good or Excellent rating. If you are still having problems, please let me know. If you have any more questions, of if there is anything else I can do for you, please do not hesitate to ask. I am grateful for the opportunity to be of service.


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Customer: replied 3 years ago.

Thanks for your help but I remembered my password ***** you gave me your answer so I didn't get a chance to try your suggestion but I will print your answer so I have it if it happens again

Pat -

I am grateful for the opportunity to be of service. I am glad that I was able to assist you in finding the best solution to your technical problem.

If you have any hardware problems in the future where I can be of assistance, please return to Just Answer and ask for me by name. Thank you.

- Joel