How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask carlday1 Your Own Question
carlday1, Engineer
Category: Android Devices
Satisfied Customers: 381
Experience:  Self Employed Electronic Engineer
Type Your Android Devices Question Here...
carlday1 is online now

I have the idream tablet phone and am trying to set it up but

Customer Question

I have the idream tablet phone and am trying to set it up but nothing is happening beyond a blank white screen and a clicking sound. Both batteries are in but not a sim. How do I set it up? Thanks
Submitted: 3 years ago.
Category: Android Devices
Expert:  carlday1 replied 3 years ago.
Thank you for using Just Answer my name is ***** ***** I will help with your question.
Could you let me know what happens when you turn the phone on do you get any android logos while it is booting or is the screen white all of the time?
Customer: replied 3 years ago.
No the screen just remains white.
Expert:  carlday1 replied 3 years ago.
I am very sorry to have to say this but the phone is likely to be faulty, most screen faults are either a blank screen or a white screen.
I have had a look to see if the phone has a recovery partition but I am afraid it does not look like it does, had the phone have had a recovery partition I would have suggested trying to recover the phone but I do feel this would not help.
I am afraid that the screen is not something that you could replace yourself and if the phone is new I would suggest sending it back for a replacement.
I am sorry I cannot offer any more advise and I am sorry that I only had bad news.
Kind Regards