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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 39927
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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Need to remove Trojan fake FBI warning

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Need to remove Trojan fake FBI warning
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your device?

Does this issue occur only when using the Internet / Browser app? Or does it appear everywhere?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

Samsung galaxy s4 have been locked out of phone. Luckily have another uncompromised phone

What happens when you go to Safe mode? Thank you
Customer: replied 3 years ago.

Can go to safe mode. What should I uninstall?

In Safe mode, go to Apps -> Settings -> Application manager, then do you see any bad app or app you do not recognize in the DOWNLOADED section? Thank you.
Customer: replied 3 years ago.

Don't know which app to uninstall

Please list all the app names in the DOWNLOADED section, so I can check for you. Thank you.
Customer: replied 3 years ago.

2 battery

All share cast dangle s/w update

Amazon Kindle

Amazon music

Ant+ plugins service


Beaming service

Brilliant lantern

Google search

Candy crush saga




Are you sure you are in the DOWNLOADED section? When you are in Application manager make sure you are not in the section ALL or section RUNNING, but make sure you are in the section DOWNLOADED.

And/or can you try this first, in the ALL section in Application manager, scroll down, then tap on the Internet item (or Browser item), then clear data/cache. Then turn off phone, then restart normally, then check. Please let me know. Thank you
Customer: replied 3 years ago. is still there

So when you turn on the phone, it shows the virus right away when it's on? Can you do a factory reset o nthe phone? Thank you
Customer: replied 3 years ago.

Did factory reset. Everything will be ok now thanks

You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Happy holidays! Thank you very much for your patience
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