How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12010
Experience:  Personal Experience with many Android devices and versions
Type Your Android Devices Question Here...
Ashik is online now

I've got an android phone that recently got blocked by something

This answer was rated:

I've got an android phone that recently got blocked by something called,is it a virus or real deal as it asked for money to unblock it
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Your phone is affected by malware/virus. Open Play Store application and install the avast! Ransomware Removal application. Run it :

If that didn't work, then boot your phone in Safe Mode and then remove the virus. Follow the steps below;

Power off the device. Press and hold the Power key for one or two seconds to turn on the device. Immediately, press and hold the Volume down key until the lock screen displays. This will boot your phone to Safe Mode. Then install avast! Ransomware Removal from Play Store and run it to remove the virus.

Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 3 years ago.

i went in application manager and deleted the data that seemed to have worked then i ran the programme you said and it came back clear

Running the avast! Ransomware Removal tool is the best option as that will completely remove the malware/virus from your phone even if you cleared the data from Application manager.

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are satisfied with my service, please don't forget to rate me positively as Good or Excellent Service.

Happy New Year,
Ashik and other Android Devices Specialists are ready to help you