How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask carlday1 Your Own Question
carlday1, Engineer
Category: Android Devices
Satisfied Customers: 381
Experience:  Self Employed Electronic Engineer
Type Your Android Devices Question Here...
carlday1 is online now

Hi, I have a samsung s3 LTE and recently we had really bad

Customer Question

Hi, I have a samsung s3 LTE and recently we had really bad weather and since then, only in the street I live, I get a circle with a diaganal line through it where the reception bars should be
Submitted: 3 years ago.
Category: Android Devices
Expert:  carlday1 replied 3 years ago.
Thank you for using Just Answer my name is ***** ***** I will help with your question.
I think the problem is more likely to be with a transmitter mast local to you rather than your phone. Does anyone else in your house have a problem with their mobiles?
You could try a firmware upgrade on your phone it is best done using a laptop and the samsung kies software.
Customer: replied 3 years ago.

No one else having this problem and they are all on the same network operator as me

Expert:  carlday1 replied 3 years ago.
I would suggest to try a firmware upgrade to see if it is a firmware issue but if it was I would expect you to have more issues than just at home.
Do you normally get full signal at home?
Customer: replied 3 years ago.

I get three bars normally. I had a signal at 8.30 last night, but not today. I

Customer: replied 3 years ago.

could it be due to the moisture tabs inside?

Expert:  carlday1 replied 3 years ago.
Have the moisture tabs changed colour?
Customer: replied 3 years ago.

they are a

purplish/ off white colour

Expert:  carlday1 replied 3 years ago.
Sorry I missed your reply I thing they are fine they normally turn red if the phone has been water/moisture damaged. Did you manage to try a firmware upgrade?