How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 44600
Experience:  Android Systems Specialist
Type Your Android Devices Question Here...
Richard is online now

My spare Samsung phone has locked itself and I am unable to

This answer was rated:

My spare Samsung phone has locked itself and I am unable to access anything, it just won't let me in and I have tried all the passwords I can think of - none of them work.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it asking Screen unlock code or the SIM Code?
And if you enter it in wrong 10 times, are you asked got your Google Password?
Also, please tell me which model phone it is.
Thank you
Customer: replied 3 years ago.

It simply says "Enter Password". I have not tried to answer more than 10 times - I can do that now if it is a good idea.


Please Do Sue and tell me if it asks Google Password.
Customer: replied 3 years ago.

I have tried it incorrectly 5 times and it asking me to wait 30seconds before trying again. sorry I forgot to say it is the Samsung with the camera included (the one with the zoom lens).

Tried a further 5 times and it is again asking me to wait 30 seconds so I am still unable to tell what the password ***** ***** for.


Thank you
I believe it is the S4 Zoom you have.
We will have to reset the phone, which is going to remove all data and return it to new. This is the only way to remove the security.
To do this,
1. Turn off your Samsung Galaxy S4 Zoom
2. Press together volume up + home button + power button simultaneously
3. Once Samsung’s logo is displayed, release your hands
4. Use volume buttons to navigate to “Wipe data/Factory reset.
5. Use the Power button to select your option
6. Select “yes” with your volume buttons and select it with power button
7. Select Reboot System Now
Let this complete and the security is then removed and the phone returned to new. You then set it up again like you did when you first received it.
Let me know the results please
Thank you
Customer: replied 3 years ago.

Thank you so much - great result and also very quick and easy - very happy with the service and will certainly recommend you to others as well as use you again. Very good start to my week. :-)

Your most welcome
Let me know if you need anything eles, and please remember to rate my service.
Thanks Sue!
Richard and other Android Devices Specialists are ready to help you