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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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Dropped my Galaxy S2 face down and now the screen is blank

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Dropped my Galaxy S2 face down and now the screen is blank / black. I have replaced it with a S4. I cannot see the screen to unlock the password ***** my old phone so now i cannot transfer my data (namely contacts). The phone is still working but the screen is completely black. HELP!
A. Stevens :

, I am A. Stevens here to help with your question!

A. Stevens :

Have you tried connecting it to your computer via USB cable?

A. Stevens :

You can try to get the data off using Samsung Kies and the USB cable.

Customer:

. Yes I have tried all that. The problem is I cannot unlock the password ***** my phone as i cannot see the screen to do it. Is there any way to over-ride the password?!

A. Stevens :

Without losing your data, unfortunately you could not.

A. Stevens :

Were you syncing your phone with your google+ account?

Customer:

Never synced my phone. This was my first 'i-phone' as such. Dumb I know, I was so busy saving my photos it never occurred to me to save my contacts. What kind of data would i lose?

A. Stevens :

Just the contacts mainly...

A. Stevens :

And your calendar entires

A. Stevens :

entries*

A. Stevens :

The one option at this point if you really need to recover the phone

A. Stevens :

Would be to get the screen repaired

Customer:

Thank you. It's definitely worth considering. It's not a massive big deal, it's just a personal phone but it's annoying!!

A. Stevens :

Yeah I understand your frustration.

Customer:

Lesson of 2015 - BACK UP PHONE!!

A. Stevens :

Just be sure to back up your new phone :)

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