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Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 45469
Experience:  Android Systems Specialist
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Richard, My Lumia 535 does not synchronise back to my PC

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My Lumia 535 does not synchronise back to my PC if I add an appointment while I am out, it works from the PC to the phone almost instantly though.
Thank you question Sue, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You indicate while you were out. Does it synch to the PC if your at home?
Customer: replied 3 years ago.

Richard - just realised this is a site and not phones - can you help or "transfer me"?

No it doesn;t - just checked

I also do windows (plus Apple) so no issue.
It sounds as though your computer is updating the calendar but not receiving updates.
You are synching to your Microsoft Live Mail account correct?
Customer: replied 3 years ago.

It is a microsoft exchange - office 365

ok, thats the programs
So the part of your email address AFTER the @ symbol is or
Or is the exchange server from work?
Customer: replied 3 years ago.

It is *****@******.*** so from my work account (via outlook)

We block email accounts here Sue, can you tell me only the part AFTER the @ please
Customer: replied 3 years ago. the exchange account name is

Can you sign in to your account here
Click me to open
Once signed in, click the top left 9 boxes and click Calendar
Do you see the entries from your phone, missing on the computer, there?
Customer: replied 3 years ago.

Yes I do :-)

ok, so its the computer Sue that's the problem, the phones working.
On the computer, remove the email account from outlook.
Then restart the computer.
Add the account again to outlook and it should now download the appointments
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 3 years ago.

This is my primary account and it will mean removing a further 3 or accounts first - is this the only option?

Yes, as the issue is on the computer downloading the appointments, we confirmed the phone is working fine, and we have to remove the account, and re-add, and if this fails a reinstall of office, as this is where it is faulting.
Let me know the results please
Customer: replied 3 years ago.

OK - I'll be a little while then :-( - thanks so far though Smile

No problem, let me know how it goes please
Thank you
Customer: replied 3 years ago.

It is slowly re-starting but has not completed yet - sue

ok, let me know when its completed please Sue.
Customer: replied 3 years ago.

The appointments are still not there :-( it also says it is up to date.

Are you sure your looking at the correct calendar?
If it shows via my instructions before online, the phone is updating them, which leaves this calendar as being a different one.
Customer: replied 3 years ago.

I am using as the primary calendar on the PC, and all those appointments are in the phone, it's just the phone to pc that's not working. On the laptop I have the same situation?? No appointments from the phone - very curious

yet onlinne via when you sign in you see the appointments from the Phone correct?
Customer: replied 3 years ago.

I ONLY see the appointments made from my phone and NO others!!!

They are not using the same calendar - aaargh

no they are not, the ones on outlook are connecting to a different calendar, they need to connect to the one you just signed into.
This is the reason why Sue.
Customer: replied 3 years ago.

so, how do I get the phone to do this please, it clearly connects to my summerfieldsanders calendar as it has all those in and updates fine, it's just the new ones that are going to a different place.

When I look on the phone the new entries show in the same colour as those that are located in my [email protected] account and not any of the other ones. It says they are saving to sue's calendar in outlook which surely is the main one? I've also gained additional calendars called time profile???

If you go to Settings , email + accounts on the phone.
What accounts are listed there?
Customer: replied 3 years ago.

Didn't find this answer until just so sorry delay in replying.

Microsoft account (just added because I thought I needed to

Summerfield Sanders - office 365

MSAUK - office 365

Race of Champions - google

Wales Rally GB - office 365


ok, remove all accounts except one used on the computer calendar.
Then check the calendar.
Let me know the results please
Customer: replied 3 years ago.

They have now appeared!!!!

yes! that was the problem, all the accounts were confusing the situation Sue.
The phone as it is is ok like this, it will now work.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 3 years ago.

But I need all my accounts on my phone and not just one of them. I work as a consultant and use all of them all the time. Shall I just add them back in again?

ok, but if asked when adding, do not add the calendar accounts as your appointments was going to one of these.
Let me know the results please
Customer: replied 3 years ago.

It automatically added calendar tasks etc so I immediately un ticked those boxes. I have been able to add one of the email accounts back in but not the other and I am using all the same information I used to reinstall on my PC - this is turning into a small nightmare :-(

ok, what account are you having problems with? Just tell me ONLY the part AFTER the @ symbol please
Customer: replied 3 years ago.

ok, what settings are you using?
Customer: replied 3 years ago.

Exchange 365 account

Email address ssanders

Password ***** do you need this too?

If so I can send it but I am using the same one I used when I set it back up on my PC - and it worked then.

No, just the rest of the settings, no password *****
Customer: replied 3 years ago.

it didn't ask me the first time, then it asks name and domain

user name I have tried my name and my email, domain is my email I think at least that's what I have under that setting on my tablet.

whats the error it gives?
But as its a private domain, you are going to have to contact the owners of that email server to check the email connection details.
Customer: replied 3 years ago.

I do have them on my pc - could it be the long list of letters and numbers?

I can;t say Sue, as its a private email server, as opposed to public services such as and the connection details are not publically available as the company that manages the server sets these.
I would contact them and get the correct details.
Customer: replied 3 years ago.

It's all awful, I can't get hold of anyone and I can't get my google based email to load either so I am only running on 2 of my four email accounts- half my business -what a mess.

whats the issue you get with Google?
Customer: replied 3 years ago.

I am about to give up, they all went in easily the first time and now they just don't work, I have no idea now how to add an account that uses google.

You go to Settings, Email + Accounts and add them there Sue.
Customer: replied 3 years ago.

Google is now in - thanks support so far.

good, so now you just need to contact the company to get the correct settings devices.
But, is the calendar now working correctly?
Customer: replied 3 years ago.

No - the diary appointments have now disappeared again. I really want to cry or something like that

Your looking at the wrong calendar Sue, we know this as when you removed the other accounts you saw them. Go back to the Google Accounts and make sure your not selecting the calendars please.
Customer: replied 3 years ago.

I've checked and it is "un ticked" I'll remove that account again and see what happens then.


Thank you
Customer: replied 3 years ago.

Google removed but NO test appointments showing.

then remove the other accounts one by one until you see the appointments again, then you know the account.
Customer: replied 3 years ago.

A Microsoft account is set up (which wasn't set up before), clearly I did it as part of this whole situation but I don't really want it there - can I delete that one and if so how. I now only have that and my primary account and the appointments are still not showing.

you had the appointments show before, what did you do to get that?
Customer: replied 3 years ago.

How do I remove this Microsoft account so I only have the summerfieldsanders one - that will get it back to about as basic as possible.



you cannot, windows phones always have a microsoft account registered to them, like iPhones have an Apple account and Android a Gmail account.
Customer: replied 3 years ago.

I removed the summerfield sanders account off the phone and reinstalled it, then I got the tasks in the phone twice - everything (in two different colours, indicating that it is two different accounts - could this be the Microsoft one which I am sure was not active this morning. I have uninstalled/deleted it again, switched the phone off and am now waiting to reboot. So, with no email account at all except this outlook one (which didn't even have an icon this morning). I still have appointments in my calendar - ......

ok, I am a little lost sorry.
So the appointments are now showing Sue?
Customer: replied 3 years ago.

Yes, the ones I added on the phone are still in the phone but I have NO email accounts loaded at all. and the appointments I made in the phone are NOT on my PC. I will now re-load by summerfield sanders account and see what happens if you think I should maybe it's better to leave it off though while we find which account calendar is actually showing - it seems to me it must be the outlook one.

To me, on the phone your entering the outlook calendar, and your mail server you use on the computers is different.
This is what I see happening and your best to use the microsoft account Sue calendar.
Customer: replied 3 years ago.

Which would be fine if I could see the Microsoft account on the computer, but I can't. I can only see the summerfield sanders one which is the one used by myself and my PA appointments. So I think what you're saying is that I can't add appointments into my phone because we can't make them go to my own summerfield sanders calendar, is that right?

Customer: replied 3 years ago.

Does anyone in the big wide world out there no how to fix this, cus it seems a bit bad - windows/outlook failure or lumia?

Ideas very welcome please.

Its one of the disavantages using a windows phone.
Customer: replied 3 years ago.

You have been most helpful all day, thank you. I am as you can imagine a little disappointed with the end result especially as I have had windows phones before and NEVER had this problem. Anyway, I'll trey to find alternative ways round it - if I find a good one, I'll let you know. I just hope I can get all the email accounts back on the phone again before the end of the day. All the best. PS - your last comment needed a smiley to make it nicer :-)


I know, and sorry about that Sue, here is a smiley x 2 :) :)
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 3 years ago.

Smile thank you - I bet you're glad it's all over - nearly home time.


Not at all!
Let me know if you have any other problems please
And please remember to click on of my smiley faces below :)
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