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Josh, Technician
Category: Android Devices
Satisfied Customers: 21674
Experience:  Expert for over 10 years
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How old is the Galaxy Note?
Customer: replied 2 years ago.

Two years old, bought May 2013.

Thank you for confirming, Patrick. Unfortunately, it is out of the warranty time period so it cannot be replaced under warranty.

You mentioned trying the volume/power option but it is important to use the right combination so please try this..

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Up Volume keys when the Android image appears.
  5. Press the Up Volume key to select wipe data / factory reset.
  6. Press the Power key.
  7. Press the Down Volume key to scroll to Yes – delete all user data.
  8. Press the Power key.
  9. Once “Data wipe complete” appears, press the Power key to select Reboot system now.
  10. The device restarts once the reset is finished.
Customer: replied 2 years ago.

Thank you for your effort but it is still not charging.

Is there anything further to try?

Were you able to perform the factory reset?
Customer: replied 2 years ago.

Yes. I did it a second time, which was probably a bad idea since there was a white space in place of the keyboard, which appears to allow entry of owner etc.

Battery in Settings continues to show '1% 0 seconds remaining in battery' if this is relevant.


At this point, there are two options that we can try: Replacing the charging cable to see if that is the issue and replacing the battery. Each option will require a part to be ordered.

Let me know how you would like to proceed since it does require parts to be ordered
Josh and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Thank you. I imagine it is the battery and I would not have the competence to fit it. Very grateful for your help.