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michelleclive, Other
Category: Android Devices
Satisfied Customers: 5872
Experience:  Have worked on android application development and software.
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I have a Galaxy S4 GT19505. I have contracted a Trojan Toler

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I have a Galaxy S4 GT19505. I have contracted a Trojan Toler Virus, it states my mobile device has been blocked..looking for me to pay a fine etc. URL is How can I get rid of it? can you help me?
Hi, My name is ***** ***** i will be assisting you
Thanks for your question.
You mentioned that after installing an app you got the trojan virus and now you have removed the app
if the above is correct, please take a backup of your data first
to do the same, go to play store\ app store and download and install superbackup app
once installed, use the app to backup all your data like contacts, files, pictures , messages etc
once done, you will get a backup link on your email
once backup process is completed, you will have to factory reset the phone
to do the same, follow the below steps
If your phone is on, turn it off.
Press and hold the Volume up button and the Power button at the same time until the device turns on.
Press the Volume down button to select "Recovery mode."
once recovery completes, you can download the superback app and then restore your data
let me know if you face any difficulty
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