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Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 43402
Experience:  Android Systems Specialist
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My phone wont recognise my fingerprint on the samsung 6 and

Customer Question

my phone wont recognise my fingerprint on the samsung 6 and i dont know my pass word
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

You will have to reset the phone, it is the only way to remove the security. It will remove all data, but this you cannot avoid sorry. It is the reason for the security.

To do the reset, power off the Phone by holding the power button for 40 seconds then releasing.

Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.

After a few moments, you will have access to the phone’s boot menu.

Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.

Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.

Once the operation is complete, press the power button once more to reset the device.

Then you can set it up again and use it

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you