How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12019
Experience:  Personal Experience with many Android devices and versions
Type Your Android Devices Question Here...
Ashik is online now

I have a samsung phone which i have put a number in to lock

This answer was rated:

i have a samsung phone which i have put a number in to lock it i have forgotten the number i put in can you unlock it for me please
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. When you enter wrong passcode for multiple times, it should ask for the Gmail account associated with it. So use that Gmail account to reset the code. If that didn't work, then we can unlock it directly from Samsung Find My Mobile service. This will only work if you have the Find My Mobile option enabled on it. Go to this website --> Login to your Samsung account. Select your device on the left and click Screen Unlock at left column. This will unlock the screen. If that didn't work, then the only option to get in to the phone is factory-reset it. There is no other way to override the passcode screen if the Gmail or Samsung option didn't work. Factory reset will erase everything from it and return it to new (like Out of Box). This is how they designed the device. Follow the steps below to factory reset it; Turn off the phonePress and hold down Volume Up + Home + Power buttons at the same time for a few seconds.Android system recovery will be loaded nowSelect wipe data/factory reset. (Volume buttons to go up or down, select with Power button)Select Yes — delete all user data.Then select reboot system now That should factory reset the phone . Let me know if you have any difficulty on following the steps above.
Customer: replied 2 years ago.
i have tried that it did not work is there any where i can go or send my phone to to have this done please
The third reset option will definitely work. Make sure you do it properly. Which model of Samsung phone is this ?
Customer: replied 2 years ago.
samsung galaxy core prime
Lets try again to reset it. Remember, this will delete everything from it. Turn off the phone completely. Then hold down Power, Home (front bottom middle button) and Voluem Up at same time for a few seconds. This will boot into Android Recovery screen with several options. Do you see that screen ?
Customer: replied 2 years ago.
There is a sequence to boot into Android recovery. See this video --> You have to hold down all these three buttons at the same time until you get that menu.
Ashik and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.
every done and ok now thanks
You're most welcome ! Best Regards,Ashik