How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
Type Your Android Devices Question Here...
Answers by Eric is online now

My son did hard reset on Samsung galaxy s5 neo and now we

Customer Question

Hi my son did hard reset on Samsung galaxy s5 neo and now we can,t get passed google e mail we have got that right but the phone was not set up with g mail it was set up with how can we get passed this regards robert
Submitted: 2 years ago.
Category: Android Devices
Expert:  jessmagz replied 2 years ago.
Hi Robert, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am sorry about your issues. Are you able to access the Gmail account on a computer?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 2 years ago.
yes we can get it on computor
Expert:  jessmagz replied 2 years ago.
Thank you for writing back with that information. What email app are you using to add and setup your Gmail on your phone? Is it the pre-installed Mail app for Android?
Customer: replied 2 years ago.
Expert:  jessmagz replied 2 years ago.
Thank you for that confirmation.First, I suggest that you download and install the Gmail app if the purpose of this email is to just send and receive your emails. This is a better option since the Gmail app is optimized for Gmail accounts, thus settings issues will be eliminated.If you want to stick with the default Mail app for Android, then I can help you with that as well. But just tell me at which step or process were you stuck in the Gmail setup procedures? What error messages are you getting?Please let me know so that I can assist you further.Best regards,Jess
Customer: replied 2 years ago.
we cann,t set up phone with out putting this in it will not let us in at all
Expert:  jessmagz replied 2 years ago.
Hi,I believe you are using this Gmail as the main email to access Google services like the Playstore?Or are you saying that you already have added your email there and is already working?
Customer: replied 2 years ago.
no we are just starting to set up the phone so we con not make phone calls at all see texts or anything
Expert:  jessmagz replied 2 years ago.
Please make sure that the phone is connected to the internet when you setup the Gmail account.Also, what exactly is the error message that you are getting? At which step were you stuck?
Customer: replied 2 years ago.
when we put in g mail account and pass word it said not compactable with phone memory .it says please put in owner details.
Customer: replied 2 years ago.
we have on screen
verifying your account
this device was reset. to continue
sign in with a google account that was
previously synced on this device
enter your email
the google account was not set up on this phone before so we can only the one we have.
the email that was set up was not gmail and will not be used
Expert:  jessmagz replied 2 years ago.
I am sorry, I am out of ideas. I will now opt out so that my fellow experts can assist you further. You will be notified when someone joins you here.Thank you.Jess
Expert:  nathan_mills replied 2 years ago.
Hi. The previous expert has opted out. Now I will be assisting you.
Expert:  nathan_mills replied 2 years ago.
On your computer/laptop, install SideSync. Once you are done with the installation, open this app on your computer and take your phone's usb cable and connect your phone to your computer via that cable. Now on your phone, you will see an option to open the app with Web/Chrome etc. Select Chrome and on the link bar type carefully press enter. You will be redirected to Onedrive. Install the app shown there named Bypass Samsung phone.Now click back one time and you will be seeing Galaxy Apps on screen. Press OK and you will be redirected to Galaxy Apps. Click agree and then you will be seeing the option to download Sidesync but you don't need to install it. Just press back and on the search box type ES File explorer and download it. Now you will be asked to enter Samsung account details and this is different from Google account. If you don't have Samsung account and you can create new account in easy steps. Once you are done, install the ES File app and when it completes installing, press open.Now your file storage will be shown in the screen. Go to Download folder and open the BYPASS app to install it. Once done, you will be at settings option. Go to Backup and Reset and click Factory Reset and click delete all and now the phone will factory reset. Now you can turn your phone up without google account. Now you can disconnect usb cable from phone.Reply if you get stuck anywhere.
Customer: replied 2 years ago.
Still trying to get it to work
Expert:  nathan_mills replied 2 years ago.
Have you followed each step?You can also watch this video for ease. CLICK HERE TO WATCH